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  • in reply to: Problem with license activation for two Enfold themes #1326801

    Hello Rikard,
    ok, thank you for the information, that you sell your themes only over Envato. Now I know, who to contact – Compuwave was the purchaser.

    Thank you for your help! You can close this topic.

    Best regards, Sven

    in reply to: Problem with license activation for two Enfold themes #1326632

    Hello Rikard,
    so, after some research I now found out, how our two Enfold themes were bought. They were bought from Compuwave directly over Kriesi. But we as a customer never received the login data of the purchasing account – Compuwave stated, that they do not share the account details. So we as the customer did not had the chance, to activate our two licenses.
    I also was informed, that our two Purchase Codes are now not valid any more. Is this correct?

    How can I proceed with this problem? Do I have to contact Compuwave? Or can you do anything?

    I hope, that there is still a way, to activate those licenses.

    Best regards,
    Sven

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