Hello Rikard,
ok, thank you for the information, that you sell your themes only over Envato. Now I know, who to contact – Compuwave was the purchaser.
Thank you for your help! You can close this topic.
Best regards, Sven
Hello Rikard,
so, after some research I now found out, how our two Enfold themes were bought. They were bought from Compuwave directly over Kriesi. But we as a customer never received the login data of the purchasing account – Compuwave stated, that they do not share the account details. So we as the customer did not had the chance, to activate our two licenses.
I also was informed, that our two Purchase Codes are now not valid any more. Is this correct?
How can I proceed with this problem? Do I have to contact Compuwave? Or can you do anything?
I hope, that there is still a way, to activate those licenses.
Best regards,
Sven