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August 11, 2021 at 7:41 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1316209
Hi Rickard,
Thanks again for all your help.
Happy for the ticket to be closed :)
TobyAugust 10, 2021 at 8:19 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1315982Hi Rickard,
Thank you for the update and the work put in by the team to get the update 4.8.6.1 out. This has rectified all of my issues across all of my effected websites.
Just out of interest, what was the issue?
Thanks again
TobyAugust 9, 2021 at 8:03 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1315779Hi Rickard,
Thanks for the update.
I have reverted to 4.8.3 as advised and will wait for the next update release.
TobyAugust 6, 2021 at 8:17 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1314767for the Lifesupport website:
I have done some digging through debug and get the following error:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32768 bytes) in /home/lifesupportuk/public_html/wp-admin/includes/theme.php on line 739Line 739 of code shows:
‘hasPackage’ => isset( $updates[ $slug ] ) && ! empty( $updates[ $slug ][‘package’] ),Not sure what’s happening here as this has only happened since 4.8.6. nothing else on the site has changed other than the enfold update
Hope you can help
- This reply was modified 3 years, 3 months ago by computereze.
August 6, 2021 at 8:07 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1314766Hi Rickard,
Thank you for looking.
The doggies site is showing correctly because I rolled it back to 4.8.3 as the 4.8.4 and 4.8.5 and 4.8.6 remove the coloured background. is the same problem as the original ticket.Lifesupport, this happens with all themes and also all smpt type plugins on 4.8.6, but 4.8.3 does not have this issue.
Hope you have help
Toby
August 4, 2021 at 3:06 pm in reply to: After updating to 4.8.4 a whole section of my website is not working #1314401Hi, thanks for the reply Rickard.
The 2 websites are: details in private :)
Thanks in advanceAugust 3, 2021 at 8:30 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1314086I have updated to 4.8.6 and this has fixed the issue with the boxes and icons on this website, but not on one other. The other one has 2 colour sections on the homepage and when updated the background colour does not show.
Also with the new update, for some reason it now throws a critical error on the backend of the website and I need to deactivate the wp-mail-smtp plugin… thought this was the issue so installed WPForms which I have never had an issue with and this has the same effect…so must be the update..
Any ideas please?
July 29, 2021 at 7:41 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1313173Hi Rikard.
I’m not sure either as there is no extra CSS code for the 3 websites I have effected, but they are the only ones that use a colour block background and icon boxes which are effected.
I will hold off upgrading till the next release, as I’m sure it’s not just me that’s effected.
Thanks for your help
TobyJuly 27, 2021 at 11:46 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1312702Hi Rickard,
Unfortunately this fix has not worked… I have 3 websites using Enfold and all the updates to 4.8.4 and then to 4.8.5 knock out any icon boxes and coloured boxes that have been set. I have tried going to each page and updating them to see if that’s the issue, but something has broken this functionality on 4.8.4 and 4.8.5.
Can you look into this please as I have reverted all my sites back to 4.8.3 (the ones that use icon boxes and colour backgrounds). if I haven’t used them the site is working but not for the updated sites.Thanks in advance
July 24, 2021 at 2:42 pm in reply to: After updating to 4.8.4 a whole section of my website is not working #1312079I will wait for 4.8.4.1 as is alluded to the update to rectify this in the forums. thanks for your help and hope you can fix it
July 23, 2021 at 7:53 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1311745Hi Rikard,
Thanks for taking a look for me. I have rolled back to 4.8.3 as it now shows correctly. Thank you for putting that CSS in there, although what it looked like before the update is as it shows now… The problem wasn’t with the buttons not showing per se, but that the whole of the 3 columns not showing correctly. As you will see, with 4.8.3 everything is showing as it should rather than the icon boxes (or the 3 columns) not showing correctly with 4.8.4.Hope this makes sense, but not sure why 4.8.4 is throwing this all out so much.
Toby
July 22, 2021 at 8:23 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1311368thanks you, I have put login details in private for you
Hey Josue,
Many thanks for the quick reply.
That sorted it.Toby
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