Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 15 total)

Author

Posts
June 11, 2017 at 6:12 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #806613

cmatthews1
Participant

Already tried that Mike, see above.

June 5, 2017 at 4:50 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #804039

cmatthews1
Participant

Hey guys,
Any update on this?
Thanks!

May 25, 2017 at 3:54 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #799618

cmatthews1
Participant

They were quick with a response:

We have increased the following PHP limits for your convenience:
max_execution_time = 300
memory_limit = 512Mb
post_max_size = 64Mb
upload_max_filesize = 256Mb

Does that work?

May 25, 2017 at 3:48 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #799613

cmatthews1
Participant

I have submitted a support ticket to them. I’ll let you know what I hear, thanks!

May 24, 2017 at 1:58 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #798888

cmatthews1
Participant

Hi Rikard, I have completed a backup to the whole site and the wordpress/databases. Please go ahead and edit as you see fit. Thanks again for looking into this for us.

May 22, 2017 at 1:33 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #797634

cmatthews1
Participant

Thanks for the update, I appreciate it. Let me know if there is anything I can do to help.

May 17, 2017 at 7:40 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #795054

cmatthews1
Participant

Just updated to 4.0.7, still have the same issue.

May 16, 2017 at 5:13 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #794126

cmatthews1
Participant

I apologize, I missed the last update in this thread. Yes, you have permission to reinstall themes and deactivate/activate plugins as you need. I actually just updated the Enfold theme to the latest just in case it fixed the issue, but it appears it did not. I have attached FTP credentials in the private content area.

May 11, 2017 at 1:31 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #791624

cmatthews1
Participant

Thanks for the update, looking forward to seeing what you might come up with!

May 10, 2017 at 2:00 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #791077

cmatthews1
Participant

7.0 seemed to break the site completely, so I upped it to 7.1 which brought it back. Site still has the same issues unfortunately. Tough to say which if the content is completely the same as my colleague did some of the changes. I believe most of the portfolio items were based off a template, but I just noticed that i’m unable to edit the “Welcome” page (note, not a portfolio item) either.

May 9, 2017 at 8:19 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #790560

cmatthews1
Participant

More info.

May 9, 2017 at 6:16 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #790495

cmatthews1
Participant

Added additional information.

May 9, 2017 at 5:08 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #790461

cmatthews1
Participant

Thanks, I’ve added a few items in the private content area. Let me know what else I can do to help!

May 9, 2017 at 4:31 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #790430

cmatthews1
Participant

Hi Victoria, can you offer any further assistance?

make sure that you are running the latest version of the theme – DONE
Clear your browser cache and restart – DONE
Try a different browser to verify if you are getting cached results or not – DONE
Disable all plugins to see if there is a conflict with any of them – DONE
If none of the above should work, then try to overwrite your theme files with a fresh copy from your Themeforest account – DONE

I tried copying over a new admin-ajax.php as well, but no luck. It’s odd that some of the portfolio/pages work while some other do not. Any other ideas?

May 9, 2017 at 2:30 pm in reply to: I cannot edit Portfolio Items (Spinning Wheel) #790284

cmatthews1
Participant

Added info to private content. Please let me know if you need any other information.
Author

Posts

Viewing 15 posts - 1 through 15 (of 15 total)