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As of now there is no issue from the hosting end and the error which you see is within the theme builder.
Once check the required PHP settings for your theme and suggest you to create a sub domain name and install the premium theme and share it with your theme provider so that they can troubleshoot.
This was their response
Hi Rikard,
The solution did not help. Also the PHP memory limit was increaed to 512 MB. STill there was no useNow the site has crashed again
Hi Rikard,
I was able to view the site. HOwever I wasnot able to import the demo files (Consulting Demo). It shows download of files didnt work. Could you pleas check into it.The hosting providers are saying the same thing again and again. I have added the FTP Details for you to check…
Yes you can debug the plugins……. I saw the spike in the cpanel when the theme was used. I will have to ask the other admin for FTP details.
Using the theme is also spiking my I/O usage….
Please try again…
Let me change the theme…. and then you can access (verapoly.in/wp-admin)… Can I get a site that is running enfold?
This was the reply from the hosting providers:
The site which is working on the test script which I have uploaded, on the hosting files.
if there is an issue with hosting the test script wont work. The issue is with the content files on it.
These are the errors in the error log
https://verapoly.in/wp-admin/admin-ajax.php is not returning 503 error.. It is returning 0
Hi Rikard,
When i change the theme to the default, it works fine. It is only when I use the enfold theme that the site doesn’t work. Also the plugin is working fine… showing the maintenance mode… So the plugins and other themes work fine on the hosting. I also spoke with the providers. They said everything else is working. If you switch themes to the default, it is working fine. They added https://verapoly.in/index.html1 to check it too.. I also tried disabling all the plugins, thinking that it was a compatibility issue. That also did not help.Regards
Fr. ChristyAdding the server log file content
Hi Rickard the private link when accessed by me shows 0. Also I tried changing the theme of the site and the site works fine with a different theme.
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