Hello Joelleknopp,

I also have this problem and from previous experience this is what I believe to be the issue. This theme is using the wp_mail function and inside of it, they are declaring the “FROM” in the header (using the header option detailed in wp_mail) and while this works for gmail, it doesn’t work for all email providers (say one from your host, in my case, dreamhost) and gets marked as spam and doesn’t make it to your actual email inbox.

I do not have a quick fix as I am not familiar enough yet with Enfold’s php files but when I find the area I will respond again with the fix. In the meantime, if you do find where they are using the wp_mail function please just modify it to remove any headers.

I recently built a website for someone and we had this same issue (mail would deliver to gmail but not to their hosted email on bluehost). Turns out if was the header option in wp_mail that causes issues with some email providers.