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  • in reply to: Shorten Blog Post Excerpts #1274252

    I have tried every solution you have offered, but I primarily am using masonry grid displays, and I cannot change the post excerpt length, not matter what I do. Any advice would be welcomed.

    in reply to: Making new image size appear in Attachment Display Settings #1254193

    Never mind! It has now appeared! Apologies for bother.

    in reply to: URGENT: I have lost whole site but seem to get no response #562754

    Thank you for your response. I’m sorry to have caused bother. I couldn’t work out how administrators chose which to answer, as some seemed (which may have not been the case) to get answered immediately, so I thought I had done something wrong and didn’t know what I was doing wrong. It is (in case you hadn’t guessed) my first time asking for support. I will not open multiple threads in future.

    I have done as suggested and all is now well. Thank you for your help and, again, apologies for the bother.

    in reply to: Help getting back into site – locked out #562543

    Please, please, moderators – can someone explain to me what is going on? Why does no one respond to my posts? Do you need to pay? I thought support was part of the package. Do I need to call the company? I have been completely locked out of my site for almost 24 hours. And I need assistance.

    To clarify again, I’ve gone into FTP, but can’t seem to find the code. Would really, really appreciate help.

    I am not sure how to remove code via FTP, so if you could let me know, I would be grateful.

    in reply to: URGENT: I have lost whole site but seem to get no response #562414

    By the way, I am aware that the problem I am noting is not just mine: it’s clearly what also happened to raisonbrands below. The thing is, I have removed the code, as that person did, and it hasn’t worked. If you put in my site name now, you simply get a blank page (or, in Chrome, a note that the server is blocked). I do still have the functions.php page on my screen (which is how I deleted the code and updated the file) but I am not sure that when I pressed “update file” the information actually went through. There is no point my trying to give you access to my site, as I cannot access the dashboard.

    I would greatly appreciate help. I have three days to get this project live and am losing a lot of time.

    NB I am concerned in part because it’s 3 AM (which might be why I made a mistake!) and I’m worried that if I let the computer sleep, when I come back, I won’t be able to retrieve the pages. At present, I can only get back to a page with something on it by hitting the back arrow. If I try to type in a URL or use a link, I just get a blank or server error.

Viewing 8 posts - 1 through 8 (of 8 total)