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Mike
Thanks for responding. Checked C-Panel and we are running 7.2. See screen grab: https://screencast.com/t/o8nLefb6sKM
Originally, made a dev copy of the production site with the outdated Coherence theme through C-Panel (Softaculous) – but that old theme did not work with PHP 7.2 so for updating the site design, can’t remember if I first had to install Enfold and then update the PHP or updated the PHP first then installed Enfold after. See screen grab: https://screencast.com/t/cNauoVaWm7d0Hope that helps. With regard to installing the updated Enfold theme, switched to the new version, tried to update Events Calendar again and it is still not working. But I suspected that as the production site is already using Enfold 4.74 and counter is still not working. See screen grab from production site: https://screencast.com/t/DOClFLSyyFUV
Is it possible, the site is hanging on to some legacy stuff from the original Coherence theme? In that theme we had added a custom counter, but stopped using because of the built in Enfold version.
Hope all this helps.
Brett
Mike
Thanks. Sorry for the confusion, but the production site does have Envato theme updater installed and the latest Enfold version is installed. (4.7.4)
See screengrab from production site.
https://screencast.com/t/inp9Ybe3bzcHere is screen grab of site with old version of Events Calendar:
https://screencast.com/t/hcUthpyJXOPEHere is screen grab of site with updated version of Events Calendar:
https://screencast.com/t/l4B2QeBDThis is quite the vexing bug, isn’t it? Will roll back to version 4.9.6 so client can still have counter visible. But racking my brain as to where the issue is?
Any other ideas? Believe you still have access to both staging and production. If not let me know and i will resend you new credentials.Look forward to hearing from you.
Brett
Mike
Know it has been a while regarding this bug, but recent updates to both theme and Event Calendar still have not addressed issue. Was hoping you had found out something that could help. Still unable to update The Events Calendar from 4.9.6 to latest version 5.0.3.1. Even just trying to update to 4.9.8 breaks the Enfold Event Counter.Still holding out hope for “cure”…
Brett
Mike,
Thanks for the summary. Did you happen to get any additional information from your team about any corrupt files?
Look forward to hearing from you.Brett
Mike
Ugh… my apologies! Have updated your user role on both the dev and live sites. Let me know if you still have issues accessing.Brett
Mike
This is the same access I provided for another issue. You just need to use the initial password to access the dev site then use the second set to access the admin account I created for you. (This applies only to the dev site) You should have admin access to the live site)Brett
Ismael,
Took a look at the site and the buttons and Instagram appear to be fixed. Wondering if you followed up on this?Brett
Ismael
Just a thought? But could we just replace the css folder in live with the dev site’s css folder?Brett
Ismael
Disabled CSS file merging and compression in Performance setting under Enfold.
https://screencast.com/t/X2UafAWo6Deleted the cache then disabled WP Super Cache plugin.
https://screencast.com/t/jlN3kk6mWaited a while and cleared the browser cache and still no luck.
https://screencast.com/t/tREbqwWTuBcWill leave the settings as is and check again in AM. But, needless to say, will welcome any additional ideas.
Thanks for your initial efforts.
Brett
