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Here are the sequence of events:
1. I make ANY edit to my homepage.
2. The Enfold theme deletes MOST of the content on the page.
3. I keep making edits.
4. Enfold doesn’t immediately delete more content.You are correct about steps 3 and 4. I’d have to keep making edits before Enfold started wiping out my progress again. This is a really nasty bug. Do you have any solutions for Enfold deleting content?
I see that you added the word hello in a text box as a test and that is not self-deleting. However, All of the other content is gone that should be below the video is gone. Switching the slash in strong doesn’t seem to fix the bug within EnFold.
No, I made you a new page with all of the content for troubleshooting. Please see the link below. Thank you.
P.S. The video is not the problem. I tried deleting the video and EnFold still deletes all of the content below it.
Rikard,
I gave you admin credentials and your own cloned page so that you could have everything you needed to troubleshoot this EnFold bug. I also went through all of the steps your team highlighted in the forums and worked with WordPress support to verify that it is indeed an EnFold bug. I have now created a second cloned page for you to use in troubleshooting (please see link below). Please make changes and then PREVIEW them to see if they work. Please do not save or publish – the bug will delete your content if you do. I would appreciate your help in making your product work as expected.
Thank you.
I am sorry I cannot give you a smaller page. This is the main idea of the problem. The EnFold theme starts deleting content on some pages after I have been editing and building them for a while. It is not consistent across all pages, but it is specific to EnFold. Neither I nor WordPress support have been able to identify what is going on with EnFold that is causing it to delete content on this page and would love your help.
Hi Rikard,
Thanks for experimenting with it. The change you made actually did cause all of the content that was below the video to be deleted. You may not have noticed because it now matches the homepage, which also has all of that content deleted. I will grab another generate a new, clone of the full content so you can see what I am talking about. I have also included steps to replicate the problem.
I have opened a ticket here…
Please help. Thank you!
A few updates on my trouble shooting efforts to date: I have tried deactivating all plugins and then tried installing all of their relevant updates. Neither helped. This is not an issue with a plugin. I have also tried increasing the allocated memory to 128M. That also has not helped. When WordPress support did some troubleshooting they tried changing the theme (in the staging area) and were able to successfully make edits without any content getting deleted. For these reasons, as well as what I have seen in other threads like this one (https://kriesi.at/support/topic/content-keeps-deleting-itself-while-editing/), I think this is a bug within the Enfold theme. Please help as soon as you can.
I found my purchase code, it is in the private content area. Can you please help fix this bug with the Enfold theme? Right now the homepage for http://www.schoolzilla.com is wiped of most of it’s content because we had to make one minor edit and the bug wiped everything below our product video.
Please help!
