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This reply has been marked as private.
the situation was critical: after the staging launch, problems arose that seemed to be attributable to “internal” Enfold files, which maintained the staging links, not updating them correctly. Since the site was not presentable, it will have to be in the next few hours and I imagine you were and are busy solving other problems, I was forced to contact an external technician, who is solving the problems already listed. I write again: everything is in the resolution phase. I will update you in the next few hours. Do not connect to the backend, thanks.
I mean the problems described, caused by using wrong urls?
I wanted to redo the launch operations but there is not enough disk space… are you there to figure out how to fix it?
I am going to try to redo all the staging rollouts to get online. I will update you later. Please do not access the backend, thank you. I will update you later
This reply has been marked as private.This reply has been marked as private.I also examined the slider code and noticed that it is loaded from the Enfold theme. That’s why I checked for entries in the theme files that use the staging subdomain and found over 4000 CSS files that use the staging subdomain. How to solve it as soon as possible? The boss is yelling at me.
Yes. Thanks a lot Mike. Best regards
BrunoI had not tested this option
https://postimg.cc/6Tw007HW
thanks Mike, again and again : DBest regards. Bruno
August 11, 2024 at 3:16 pm in reply to: Loss of my footer widget customization after theme update #1464399Many thanks Mike. Thank you for your cordial “insistence”: delete footer and header .php from the child theme, WITHOUT THREATS :D
Again thanks also for your patience and kind support. My best regards. BrunoAugust 10, 2024 at 10:13 pm in reply to: Loss of my footer widget customization after theme update #1464376and forgive me, bear with me: next theme update the problem will occur again, isn’t there a tutorial to follow?
To understand what you have done. Thanks MikeAugust 10, 2024 at 10:11 pm in reply to: Loss of my footer widget customization after theme update #1464374MIKE THE BEST
I was writing to you because the problem was solved but only apparently because it was not solved BUT YOU SOLVED IT!!! THANK YOU MIKE sincerely thank you :))August 10, 2024 at 9:50 pm in reply to: Loss of my footer widget customization after theme update #1464369In the second staging site the correct footer appeared : D
Where I deleted footer.php and hader.php in child theme
THE PROBLEM SEEMS TO BE SOLVED :))
however you can’t see the images, they disappeared: could it depend on cookye management? I think it is “external”… Or could it depend on something else? From having also deleted header.php?
August 10, 2024 at 9:42 pm in reply to: Loss of my footer widget customization after theme update #1464367I looked at the functions.php file and there remains a language that I do not understand.
The problem was created by regularly updating the theme: I think I did it correctly, but evidently I did not. I am not a php expert and I don’t understand why updating Enfold happens this. I will move the presentation a few days, I need to fix it and at the moment I have no idea how to do it.
Footer corrected
but Enfold needs to be updated
Footer “stuck” in first staging site
Can’t restore present and correctly assigned widgets
Enfold updated (the problem arose with the update)
https://staging2.trikego.com/it/Footer and images gone in second staging site
I deleted footer.php and hader.php in child themeI ask you to support me until the solution, please help me.
Thank you. Best regards. BrunoAugust 10, 2024 at 9:32 pm in reply to: Loss of my footer widget customization after theme update #1464364Hi. I created a copy of the staging
https://staging28.trikego.com/it/
and “deleted” the 2 files
footer.php
header.phpBut as you will see, the site loses images and more. Unfortunately, I think I haven’t figured out how to fix it.
On the occasion I saw copies of functions.php maybe the solution is there?
I am getting more and more confused *__*August 10, 2024 at 8:04 pm in reply to: Loss of my footer widget customization after theme update #1464350Thank you Mike for your patient support :)
To be clear: I search the server, in the staging site tree, for the child theme folder with the files
header.php & footer.phpbefore I delete them from the server, I save them locally (just in case).
Can I do this directly from the backend or is it better to do it on the server with FTP?
August 10, 2024 at 7:30 pm in reply to: Loss of my footer widget customization after theme update #1464344Do I need to update or modify or do something in this?
Is there a tutorial? I am not an expert. I presume this is to be done with every theme update, correct? I am not an expert, is there a tutorial?
August 10, 2024 at 7:23 pm in reply to: Loss of my footer widget customization after theme update #1464343Is there a tutorial to follow?
August 10, 2024 at 7:20 pm in reply to: Loss of my footer widget customization after theme update #1464342Should I “clean up” functions.php of the child theme? Leave it empty? Forgive me… I don’t understand what to do to solve :(
August 10, 2024 at 6:36 pm in reply to: Loss of my footer widget customization after theme update #1464336Sorry Mike, I was anxiously waiting for the reply re Rikard, I realized afterwards it was you who answered, forgive me, I am in panic *__*
August 10, 2024 at 6:35 pm in reply to: Loss of my footer widget customization after theme update #1464335Forgive me Rikard I am not expert and I didn’t understand dosa do: how do I activate the widgets to the foot? Let me explain: the staging site is the copy of the online site and in the online site the foot is customized with widgets. I am working in staging because previously, by upgrading the Enfold version, the site lost the customization to the foot and other customizations.
I don’t understand what I have to do to be able to customize the foot in the site in staging, using the widgets: now the foot is like I don’t see the widgets, but it stays with the default settings is this happened after I upgraded the purchased version of Enfold.
What should I delete or what should I do to use the Enfold foot normally and customize it with the widgets?I didn’t change anything between the online site and staging, just the textual content and media, nothing about php. I rewrite, the problem arose with the theme version update and I will have to put online soon, I have to fix it but I didn’t understand your suggestions. Bear with me, thank you. Please let me know how to solve, in as much detail as possible please. Thank you Rikard
August 10, 2024 at 11:37 am in reply to: Loss of my footer widget customization after theme update #1464307Hi Rikard, do you have any news?
August 9, 2024 at 3:40 pm in reply to: Loss of my footer widget customization after theme update #1464265I am sorry Rikard. Tell me if you now have everything to proceed. Thank you Rykard
August 9, 2024 at 2:56 pm in reply to: Loss of my footer widget customization after theme update #1464253I checked: in the online site, in the theme editor, the footer.php is the same as in the staging site, in child themes, it is the same.
August 9, 2024 at 1:37 pm in reply to: Loss of my footer widget customization after theme update #1464246No Rikard, I don’t think so: where can I verify that?
You have the accesses, in case you might need them.Close it, thank you Rikard.
Best regards. BrunoExcuse me, found :)
Best regards. BrunoThanks a lot Mike. Best regards
^__^ Thanks a lot Ismael. Best regards. Bruno
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