Morning Rikard….Thank you, looks great. We can close this now. Thanks for your help as always.

Hi,

Thanks for this, it kinda works but only if I uncheck the .container when inspecting element. See screenshot attached.

Any other suggestions?

Thanks

Hi Rikard, you can close the topic, thanks for your time and help.
Appreciated as always.
Best
Ric

Hi Rikard,
We had a reply from the hosts:

I am sorry to hear that you are facing these issues. You can view the error logs as shown here:
https://www.123-reg.co.uk/support/hosting/how-can-i-view-and-download-my-log-files/
I have checked the error logs and noticed that your website requires more than the available resources.
I have now made some adjustments from my end, however, I would strongly advise completely removing any unneeded plugins/themes/ if you still have issues.

So I have only the last 100 lines of server error:
dreamtexltd.com [Mon Apr 25 10:52:00 2022] [error] [client 88.83.119.183:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 10:52:27 2022] [error] [client 88.83.119.183:0] #1 /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php(1106): avia_sc_slider_full->get_element_styles(Array)
dreamtexltd.com [Mon Apr 25 10:52:27 2022] [error] [client 88.83.119.183:0] Stack trace:
dreamtexltd.com [Mon Apr 25 10:52:27 2022] [error] [client 88.83.119.183:0] PHP Fatal error: Uncaught TypeError: Argument 1 passed to aviaElementTemplates::set_locked_attributes() must be of the type array, string given, called in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php on line 1062 and defined in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php:3766
dreamtexltd.com [Mon Apr 25 10:52:27 2022] [error] [client 88.83.119.183:0] #2 /home/cluster-sites/2/d/dreamt in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php on line 3766
dreamtexltd.com [Mon Apr 25 10:52:27 2022] [error] [client 88.83.119.183:0] #0 /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php(1062): aviaElementTemplates->set_locked_attributes(”, Object(avia_sc_slider_full), ‘av_slide_full’, Array, Array, ”)
dreamtexltd.com [Mon Apr 25 11:42:56 2022] [error] [client 194.87.218.22:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/export.php
dreamtexltd.com [Mon Apr 25 11:43:21 2022] [error] [client 194.87.218.22:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/plugins/backup_index.php
dreamtexltd.com [Mon Apr 25 11:43:42 2022] [error] [client 194.87.218.22:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/config.bak.php
dreamtexltd.com [Mon Apr 25 11:43:45 2022] [error] [client 194.87.218.22:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/plugins/wpconfig.bak.php
dreamtexltd.com [Mon Apr 25 11:43:55 2022] [error] [client 194.87.218.22:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/db-cache.php
dreamtexltd.com [Mon Apr 25 11:44:05 2022] [error] [client 194.87.218.22:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/outcms.php
dreamtexltd.com [Mon Apr 25 12:09:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 12:19:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 12:31:44 2022] [error] [client 81.102.37.178:0]
dreamtexltd.com [Mon Apr 25 12:31:44 2022] [error] [client 81.102.37.178:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 12:31:44 2022] [error] [client 81.102.37.178:0]
dreamtexltd.com [Mon Apr 25 12:31:44 2022] [error] [client 81.102.37.178:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 12:31:44 2022] [error] [client 81.102.37.178:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 12:31:44 2022] [error] [client 81.102.37.178:0]
dreamtexltd.com [Mon Apr 25 12:32:02 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 12:35:18 2022] [error] [client 10.16.12.5:0]
dreamtexltd.com [Mon Apr 25 12:35:18 2022] [error] [client 10.16.12.5:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 12:35:18 2022] [error] [client 10.16.12.5:0] PHP Fatal error: Out of memory (allocated 139132928) (tried to allocate 2101248 bytes) in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-includes/functions.php on line 617
dreamtexltd.com [Mon Apr 25 12:35:18 2022] [error] [client 10.16.12.5:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 12:35:18 2022] [error] [client 10.16.12.5:0]
dreamtexltd.com [Mon Apr 25 12:47:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 12:54:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 13:01:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 13:01:33 2022] [error] [client 81.102.37.178:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 13:01:33 2022] [error] [client 81.102.37.178:0]
dreamtexltd.com [Mon Apr 25 13:01:33 2022] [error] [client 81.102.37.178:0]
dreamtexltd.com [Mon Apr 25 13:01:33 2022] [error] [client 81.102.37.178:0] mmap() failed: [12] Cannot allocate memory
dreamtexltd.com [Mon Apr 25 13:08:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 13:15:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 13:23:01 2022] [error] [client 10.16.12.5:0] End of script output before headers: wp-cron.php
dreamtexltd.com [Mon Apr 25 14:15:17 2022] [error] [client 90.208.20.76:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/uploads/2021/04/index.php
dreamtexltd.com [Mon Apr 25 14:15:17 2022] [error] [client 90.208.20.76:0] AH01630: client denied by server configuration: /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/uploads/2021/04/index.php
dreamtexltd.com [Mon Apr 25 18:32:29 2022] [error] [client 81.102.37.178:0] PHP Fatal error: Uncaught TypeError: Argument 1 passed to aviaElementTemplates::set_locked_attributes() must be of the type array, string given, called in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php on line 1062 and defined in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php:3766
dreamtexltd.com [Mon Apr 25 18:32:29 2022] [error] [client 81.102.37.178:0] Stack trace:
dreamtexltd.com [Mon Apr 25 18:32:29 2022] [error] [client 81.102.37.178:0] #0 /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php(1062): aviaElementTemplates->set_locked_attributes(”, Object(avia_sc_slider_full), ‘av_slide_full’, Array, Array, ”)
dreamtexltd.com [Mon Apr 25 18:32:29 2022] [error] [client 81.102.37.178:0] #1 /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize/slideshow_fullsize.php(1106): avia_sc_slider_full->get_element_styles(Array)
dreamtexltd.com [Mon Apr 25 18:32:29 2022] [error] [client 81.102.37.178:0] #2 /home/cluster-sites/2/d/dreamt in /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php on line 3766
dreamtexltd.com [Mon Apr 25 18:32:49 2022] [error] [client 5.161.100.123:0] AH01276: Cannot serve directory /home/cluster-sites/2/d/dreamtexltd.com/public_html/wp-admin/css/: No matching DirectoryIndex (index.cgi,index.php) found, and server-generated directory index forbidden by Options directive

I have been back on the website, there is no longer a 500 internal server error on the home page, however Im still getting the critical error on the initial page in question, I have deactivated all plug-ins and still get the critical error.

I can however edit the page if i use the 2022 WP theme. I have removed WP 2021 theme.

As far as I can remember, I do not think there is any custom code on that page.

Hope this gives some insight.

Thanks
Ric

Hi Nikko.
Perfect, all seems fine now, thank-you!

No problem Yigit :)

No unfortunately I havent figured it out.
Strange…I just tried the login details and it worked for me?

Please try the username and password below, as that is another admin account.
Thanks
Ric

Hi Victoria,

Thanks for the reply. That is how it looks now, as a workaround I changed the background to grey so the white text would show.

The text on mobile should be #2f3393 with white background, however the #fff colour from the main desktop menu is colouring the text white instead of the dark blue…therefore making it impossible to read.

My login details are provide above.

Its coming from the custom.css file as mentioned, as there was some custom work done to the menu area.

Thanks again.

I have found the cause of the problem in the custom css file…its the first nav-wrap rule, I tried to add the same to mobile styles but with #2f3393 and !important…no change…removed to copy and paste code here.

I cant find any burger related rules in quick css or additional css…below is the css found in the “custom css” file

/* Have fun adding your style here :) - PS: At all times this file should contain a comment or a rule, otherwise opera might act buggy :( */

/* General Custom CSS */

.av-main-nav-wrap ul * {
   color: #fff;
}
#header_main_alternate {
     background-color: #2f3393;
}
#top #wrap_all .header_color .av-menu-button-colored > a .avia-menu-text {
 background-color: #00aeed;
}
.header_color .avia-menu-fx {
   border-bottom-color:  #00aeed;
   background-color:  #00aeed;
}

.av-main-nav-wrap ul.sub-menu * {
   color: #2f3393;
}

#header_main{
border-bottom-width: 0px !important;
border-bottom-style: solid;
z-index: 1;
}

/*
Desktop Styles
================================================== */
/* Note: Add new css to the media query below that you want to only effect the desktop view of your site */

@media only screen and (min-width: 768px) {
  /* Add your Desktop Styles here */

}

/*
Mobile Styles
================================================== */
/* Note: Add new css to the media query below that you want to only effect the Mobile and Tablet Portrait view */

@media only screen and (max-width: 767px) {
  /* Add your Mobile Styles here */

}

This is the only issue preventing the site to go live now…please help! :D Thanks

Hi Ismael,

What do the permissions need to be set at?

As mentioned, this is only happening in Firefox. The fonts load for me in Safari and Chrome even now with cache disabled and cleared.

Below are the file permissions and permissions for the folder contain the fonts.

http://dreamtexltd.com/wp-content/uploads/2017/06/Font-permissions.png

http://dreamtexltd.com/wp-content/uploads/2017/06/Folder-permissions.png

Thanks

Ric

Love you guys…thanks Mike. Appreciate the time.

Best regards

Ric

Hi Basilis,

The site has been recently (2weeks ago) moved over to 123-reg.co.uk.

Should I contact them? What should I ask?

Thanks

Hi Basilis,

I have tried this, no difference. I have removed and re-uploaded the htaccess file.

Any other ideas?

Thanks

Ric

Hi,

I just tried the fix from the thread, Im having no joy with that Im afraid.

Do I need this expression in my htaccess file? As mentioned this is the only site that is behaving in this way.

Wondering if you could take a quick look?

I created a temp account.

Thanks for your time.

Ric

Hi Mike, not sure whats happened there, I used a dropbox link? Tried again with a wp upload.

Ive also just checked the site http://www.dreamtexltd.com and seems as though its up just running a little slow for some reason.

I also tried this fix from this topic, didn’t seem to do anything? http://kriesi.at/documentation/enfold/enable-cors/

Hope you can help!

Thanks

Ric

• This reply was modified 7 years, 6 months ago by bluebubble.