No, it’s not showing properly at all after flushing the cache – we need a solution for this. I have some of the content showing, other pieces of the content are hidden. Now the main text is over the hero image, but some other parts are gone, like our “popular brands”. There are 4 images in there, and none are displaying as shown in this screenshot.

Every time I change something in the header, things disappear. Sometimes they reappear. Sometimes only half the things disappear. Please help me figure this out, I’ve been using Enfold for my clients for years, and honestly feel embarrassed that I recommended this theme to my latest client with this sort of an issue going on. Here is another screenshot of the categories missing.

Thought I’d found the fix for this by going to Enfold Child > Layout Builder and changing it to allow the extra classes and ID’s in the builder. It appears in chrome, now, but I can’t get it to appear in other browsers, even ones I haven’t used before like Edge(new computer, so it was the first time I fired Edge up). Can’t be a caching issue if a new browser won’t show it. Any idea what’s going on?

Thanks

• This reply was modified 5 years, 2 months ago by bigbadjohn.

Update!!!!! I actually used a plugin called “String Locator” and went in and removed where it was calling the function…..and that particular element is working now!

I saw another guy had the same issue with these error codes while using BigCommerce, it seems as if whatever function the theme uses to detect WooCommerce is also triggered falsely when BigCommerce is installed, causing issues.

Commenting out the function:
if( function_exists( ‘WC’ ) )
{
avia_wc_clear_catalog_ordering_args_filters();
$avia_config[‘woocommerce’][‘disable_sorting_options’] = false;
}

fixed the particular issue with the masonry grid not working. I’m sure I’ll have to do this for each of the avia elements we’d like to use, but we know what to do now to get this working.

I’d definitely add this to your information in dealing with BigCommerce, it’s taken me about 2 weeks working this problem to get it figured out. Could save a lot of people a lot of time in the future. For some reason Enfold Theme can’t tell the difference between BigCommerce and WooCommerce at this point, but it there IS a fix for it!

I have one more update for you…..I’m currently in chats with BigCommerce, and they had me remove their plugin and delete it entirely. This got the avia elements to magically work. Reinstalling it throws the exact same error messages though. We definitely need both the theme, and the eComm plugin to work together.

I redownloaded Enfold from Themeforest, and swapped the folders out – that didn’t work.
After that, I completely reinstalled Enfold parent theme, and the same thing.

Error message returned is: Fatal error: Uncaught Error: Call to undefined function avia_wc_clear_catalog_ordering_args_filters() in /home/stryvebi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php:958 Stack trace: #0 /home/stryvebi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries/masonry_entries.php(604): avia_masonry->query_entries() #1 /home/stryvebi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(687): avia_sc_masonry_entries->shortcode_handler(Array, ”, ‘av_masonry_entr…’, Array) #2 /home/stryvebi/public_html/wp-includes/shortcodes.php(325): aviaShortcodeTemplate->shortcode_handler_prepare(Array, ”, ‘av_masonry_entr…’) #3 [internal function]: do_shortcode_tag(Array) #4 /home/stryvebi/public_html/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(av_mas…’, ‘do_shortcode_ta…’, ‘[av_section min…’) #5 /home/stryvebi/public_html/wp-includes/class-wp-hook.php(286): do in /home/stryvebi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php on line 958

It seems that there are a quite a few undefined functions…..I’m pretty confused here. The above is just for the Masonry Grid, but there are several other Avia elements that give similar errors.

We’re on a very tight deadline for this, and we seem to only be getting about one reply a day. I know we’re one of many clients, but can we get a little more attention on this and get it resolved? The above reply got us nowhere, I’d already said that I’d deactivated all plugins and still had the issue. This puts us yet another day behind to wait for a reply, hopefully with some good information this time.

I have already tried using the classic editor, to no avail. Providing a login in the private content. I really feel like there has to be a simple solution for this, I just can’t see what it is. I’ve used Enfold since 2017 and have always loved it – but we’ve never use the builder elements that pull the blog posts in – these are features we need if our company is to stick with Enfold as a theme.