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  • April 2, 2020 at 1:50 am in reply to: Avia layout editor won't load. can't edit page. #1199918
    bhsolutions

    Hi Victoria,

    Yes, we need further assistance. We are experiencing the same error when trying to edit a page. The Avia editor isn’t loading, and even the Default editor won’t load. We are using Enfold 3.8, which I know is an outdated version of the theme. When trying to update theme, it keeps saying no updates available.

    We aren’t using any chid theme. We have an Enfold theme activated.

    Please advise how to edit a page.

    Thank you!

    March 29, 2020 at 8:31 pm in reply to: Avia layout editor won't load. can't edit page. #1198938
    bhsolutions

    Hello!

    We are experiencing the same error when trying to edit a page. The Avia editor isn’t loading, and even the Default editor won’t load. We are using Enfold 3.8, which I know is an outdated version of the theme. When trying to update theme, it keeps saying no updates available.

    Should we try uploading the theme again via this plugin? https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If so, do we install that plugin, enable a backup copy of the theme, click save changes, and then upload the new theme? Will this affect any customizations we have made to the template we have selected?

    Thank you!

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