Forum Replies Created
-
Posts
-
Looks like the site is working now my web guy tested and he said it’s fine. Thanks so much for all your help. :)
David BeckIt looks like you are adding text that works fine. Try to add the same thing as this page…
https://stage.nemountainlodge.nemountainlodge.com/trip-planning
to
https://stage.nemountainlodge.nemountainlodge.com/summer-trip-planningSame blocks and text. It is when adding the blocks and info that the problem happens.
It was explained by our web guy in a previous email. Try the below and see if it works on the staging.
Here is a message from one of our web guys that explains it.
There is something very strange with the Summer Trip Planning page https://nemountainlodge.com/summer-trip-planning . I’m not able to edit it, when I save, it will erase all content I added
1. I duplicated the Winter Trip Planning to create the Summer Trip Planning -> Add content -> Save -> It cleared everything out except the banner
2. I created a new Summer Trip Planning page from Scratch -> Add Content -> Save -> It cleared everything out
Not sure what to do with it.Hi Rikard,
See below from our programmer regarding your questions…
The location is public_html > stage.nehemountainlodge in the file manager. What we figured in the start that the tag in the heading was open there was a strong tag this wasn’t closing so if you put it saves everything. See if he can check that. Haroon
Thanks you!
DavidHi I am checking on this as the client is asking how things are going and is eager to get this fixed so we can add to the site and get it finished.
Can you please update me on this?
Thanks so much! David Beck
Hi Rikard,
I have added the ftp information you asked for in the private content section. Please let me know if you need anything else.
David
Hi Rikard,
Yes anything you can do to find it is appreciated. You can copy the content. The page we where the issue started is https://stage.nemountainlodge.nemountainlodge.com/summer-trip-planning and it will be set up just like https://nemountainlodge.com/trip-planning only different text and content.
When trying to do that page is when we noticed the problem. One of our web guys thought it was fixed but we found out it not it still does the same thing when adding the setup like https://nemountainlodge.com/trip-planning.
Whatever you need to do is ok with us we have a lot of changes to this site but have been help back because of the problem so anything you need to do is fine with us. :)
Thanks so much let me know if you need anything.
David
Here is a message from one of our web guys that explains it.
Hi David, there is something very strange with the Summer Trip Planning page https://nemountainlodge.com/summer-trip-planning . I’m not able to edit it, when I save, it will erase all content I added
1. I duplicated the Winter Trip Planning to create the Summer Trip Planning -> Add content -> Save -> It cleared everything out except the banner
2. I created a new Summer Trip Planning page from Scratch -> Add Content -> Save -> It cleared everything out
Not sure what to do with it.Hi Victoria,
Advanced Layout Builder. It started when trying to edit the following page adding text and blocks to complete the page. /summer-trip-planning we also tried creating a new page for this. Then we noticed when editing completed pages when we publish changes the original information that was on the page disappears.
Thanks for your help! , David
UPDATE 8.13.2020
WE HAVE COPIED THE SITE TO A STAGING ENVIRONMENT TO TEST POSSIBLE FIXES. AS AN UPDATE TO THE ISSUE HERE IS WHAT WE TRIED BUT IT STILL HAVE THE PROBLEM.
Updated the theme to the latest version
Updated WordPress version to the latest
Updated all plugins
and then tested with all plugins disabledThe problem still stays there
All of these fixes were tried on this staging site.Scenario: When we add a new page for the first time everything works fine. The problem comes when we edit an existing page.
