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Hi,
So I downloaded the entire zip folder (all files and documentation) from my theme forest account then went into appearance and clicked upload new theme with zip folder and it did not work. I do have this plugin you mentioned above installed and activated on the website as well and I still can not update. It just says “Something went wrong”.
Next, I was planning on creating a token but I can’t even update the theme to begin with.
Do you need the wordpress logins?
I appreciate all of your help on this frustrating issue :-/
Thank you
I also should note that I just updated the PHP to 7.3 and it is still not allowing me to update the theme. I keep getting this message: An error occurred while updating Enfold: Download failed. A valid URL was not provided.
Wordpress is also up to date.
Any help is greatly appreciated.
Thank you
I did have one other question actually. This website: boldmovesrealestate.com is not allowing me to update the theme here either.
I get this error message:
An error occurred while updating Enfold: Download failed. A valid URL was not provided.Do you know what this is all about? The PHP is on 5.6.3 and WordPress itself has been updated to most current version as well.
I attached the log in credentials below.
Thank you so much
Hi Victoria,
Thank you for the info! That is definitely why it was not updating. She had 5.6 on hers and another site I was working on had 5.6 also installed. As soon as I updated it 7.2 it magically updated! The only thing that sucked with the other site was that she was forced to purchase a newer hosting plan because her older one did not support newer PHP versions. Godaddy kind of sucks with that.
Thanks!
Thanks for the response. So does the newest version of Enfold not support PHP 5.6? I was unable to update the theme on one of the sites and as soon as I switched to 7.2, I was able to update, so anything below that is not supported by newer Enfold versions?
Thanks!
Ok so i spoke with my hosting provider (godaddy) and they told me that the site was running PHP 5.6 and it could not update to a higher PHP version because it was on a really old hosting plan apparently? Is this why the theme would not update? Because the new theme update is not compatible with PHP version 5.6?
Also, is there a way to view what PHP version you are currently using and how to update it? I know this is on the hosting side of things but figured I would ask. Is that typical to not be able to update PHP versions if your hosting plan is pretty old? I guess the hosting that domain was under was apparently unable to support newer PHP versions?
Thanks!
Mike,
Thank you for all the help once again. Must have corrected itself after a while as you mentioned. I think that’s it!
Thank you!
Hi Mike
Thanks so much for your response! But I ended up getting rid of the masonry grid and ended up just using the regular images with a caption hover. On tablets the masonry grid was just not working no matter what css code I put in. I even put the max width to 1280 and it ended up screwing up the layout of my other pages. Very odd so I just went with regular images and no masonry grid which worked out perfect.
Thanks so much for your kind help
