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Hi,
Thank u very much for letting us know.
Best regards,
BasilisHi,
You can remove the width and height make it to zero, it should remove that space also :)
Best regards,
BasilisNovember 19, 2018 at 6:05 pm in reply to: Placing back a revision, places back another post #1035229Hi,
Why does the customer use it?
What changes do they make?Best regards,
BasilisHi,
If u are on the contact page, does the footer form works?
Best regards,
BasilisHi,
Yes that is because your desktop browser has no module to do that call – or u have no software like skype installed.
Best regards,
BasilisNovember 19, 2018 at 5:59 pm in reply to: Masonry blog: show category name without filter, but directly in theme file? #1035226Hey Gitte,
Can we ask why not use the filter?
Filters will help with the update and on how to use it faster without having to modify the file each time.The get_category function has to be worked somehow like that
$post_categories = wp_get_post_categories( 4 );
$categories = get_the_category($post_categories[0]);Best regards,
BasilisHi,
From what I can see it seems to be a bug when a lot of tabs appear on the same page.
We will do work on that with our developers so they can take a better look.Best regards,
BasilisHi,
Yea unfortunately older version of IE do not support the min-height properly.
There can be other ways, but would require JS and thta is outside of our Support Policy.Best regards,
BasilisNovember 19, 2018 at 12:51 am in reply to: How to add woff font file? Upload causes SVG error. #1034949Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisHi,
Where is that function located, according to the plugin?
Best regards,
BasilisNovember 19, 2018 at 12:29 am in reply to: Updating to Enfold 4.5 and validating Personal Token #1034944Hi,
Hey dep,
Please create your own ticket. I have removed your credentials from here, for security reasons.Best regards,
BasilisHey Thomas,
Could you please post in English? It will help us reply faster for you.
Best regards,
BasilisNovember 19, 2018 at 12:28 am in reply to: Portfolio Masonry Element Deep Linking to Category #1034942Hey acscreativenew,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisNovember 19, 2018 at 12:26 am in reply to: "undefined" text displayed on products with WooCommerce Add On fields #1034941Hi,
Have you tried contact the plugin developers?
I am sure as Enfold is one of the top themes, thy would be really helpful to help us debug and have it published :)Best regards,
BasilisHi,
It is a little bit hard for us to help, if we do not see it live unfortunately :(
Best regards,
BasilisHey Raphael,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
I tried the password and I could not login, was getting an error – can u please double check it?
Best regards,
BasilisHey amanda-mdllc,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Unfortunately, as you have done customization our support cant help further with that.
Best regards,
BasilisHey creativeopole,
Have you tried contact the plugin developers of those plugins u are referring?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey ManuelPa,
Could you please post in English for us, so it can be easier to help you out?
Best regards,
BasilisHey jaimemerz,
We do not have any plans until now and there is no something that has been reported previously about that.
Best regards,
BasilisHey KaISBC,
Can we disable some of the plugins? Not sure if it is a conflict with something else…
Best regards,
BasilisHi,
That happens because we put a z-index:999 to the code, so it can look before anything else and can work for what you need to do.
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank u for pointing it out – we have forward it to our developers.
Best regards,
BasilisHi,
Unfortunately no, at least something we can come up so we can help fast.
Best regards,
BasilisNovember 17, 2018 at 4:11 pm in reply to: Instagram Widget showing "You need to specify an Instagram username" #1034749Hi,
Please do create your own ticket.
Best regards,
BasilisHi,
Όχι εάν μου δείξεις ένα link προς την σελίδα, μπορούμε να δούμε γιατί δημιουργείται.
Best regards,
Basilis -
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