Page 543 – Support | Kriesi.at – Premium WordPress Themes

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November 18, 2015 at 11:14 pm in reply to: Avia Layout Builder Keeps Loading #538597

Basilis
Inactive Moderator

Hi!

Have you tried disabled all the plugins, so we can check the issue?

Thanks a lot

Cheers!
Basilis

November 18, 2015 at 11:13 pm in reply to: animating text blocks #538596

Basilis
Inactive Moderator

Hi dabomb!

I am sorry but that is not possible on how that system works now.
If you need to, you will have to modify the theme.
It is an advanced modification and can be done from our premium contractors, you can contact them and they will provide a solution for sure.
http://kriesi.at/contact/customization

Regards,
Basilis

November 18, 2015 at 11:07 pm in reply to: Instagram authorization #538593

Basilis
Inactive Moderator

Hey sstruyve!

Can you show us the settings you have added to the widget?
If that is an issue for you, please provide us with backend access and your instagram username.

Thanks a lot for your time.

Cheers!
Basilis

November 18, 2015 at 11:05 pm in reply to: "Load More" button not working since 3.4.2 update #538591

Basilis
Inactive Moderator

Hi!

Glad you got it short out!
Please do let us know if you need anything else, we will be more than happy to assist.

Regards,
Basilis

November 18, 2015 at 11:03 pm in reply to: Logo for Transparency is too small #538589

Basilis
Inactive Moderator

Hey!

I cleared your cache and it worked now. Can you please give it a look?

Regards,
Basilis

November 18, 2015 at 10:57 pm in reply to: Change colour of extra header element (phone number) #538585

Basilis
Inactive Moderator

Hey Allegrif!

Which demo are you using?
Can we please see your web site version?
Also let us know, what color you want us to add the CSS to be for you! :-)

Thanks a lot for your time and patience

Regards,
Basilis

November 18, 2015 at 7:59 am in reply to: Mobile Drop Down Menu #537852

Basilis
Inactive Moderator

Hey Courtney!

I loaded the site and I can see it white, the links.
Have you managed to fix i out, or it is a different area you are looking for?

Cheers!
Basilis

November 18, 2015 at 7:58 am in reply to: Enfold : No Logo option #537851
Basilis
Inactive Moderator
Hey webblove!

Please add the following to your custom CSS
```
.logo img {
display: none;
}
```
Let us know if that helps

Cheers!
Basilis
November 18, 2015 at 7:56 am in reply to: Session errors and Masonry Gallery and Full Width Slider disappearing #537850

Basilis
Inactive Moderator

Hey mikehartrich!

Thanks a lot for reporting that.
I have poked Kriesi to give it a look and let you know if we can fix something related to that or not.

Thanks a lot for your patience.

Best regards,
Basilis

November 18, 2015 at 7:51 am in reply to: custom menu title #537849

Basilis
Inactive Moderator

Hi hjs200!

Your questions are really general.
Please try to explain a little bit better for us, what you need to do with what element and how it needs to be placed so we can try guide you
a bit better.

Thanks a lot for your understanding

Best regards,
Basilis

November 18, 2015 at 7:48 am in reply to: Masonry galleries & icon list icons disappear if logged in #537848

Basilis
Inactive Moderator

Hi mikehartrich!

Maybe a plugin conflicts with the admin bar or something else in the site.
Can you please disable all the addons and try again?

Thank you

Regards,
Basilis

November 18, 2015 at 7:40 am in reply to: Facebook Og Image not updating #537847

Basilis
Inactive Moderator

Hey!

have you waited 48h? That is the time it takes, to get updated properly.
Also do try with a different facebook account please.

Cheers!
Basilis

November 18, 2015 at 7:31 am in reply to: sidebar widget #537846

Basilis
Inactive Moderator

Hi hjs200!

Which from all the demos we have you are using?
Can we see a live version of your site?

You can add to your custom CSS

section.widget {
padding-top: 0px;
}

but we can help more, if we actually see the issue.
Thanks a lot

Best regards,
Basilis

November 17, 2015 at 10:47 pm in reply to: Warning: Cannot modify header information #537685

Basilis
Inactive Moderator

Hi remodelit!

can you please try disable all yur plugins, clear your cache and let us know if that worked out?
Thanks a lot!

Regards,
Basilis

November 17, 2015 at 10:46 pm in reply to: Media Library Broken Links (Can't upload images) #537684
Basilis
Inactive Moderator
Hi yeahflow!

Can you please add the following to your wp-config.php file
```
define('WP_HOME','http://www.gourmetdelightsbydeb.com');
define('WP_SITEURL','http://www.gourmetdelightsbydeb.com');
```
and also let us know if you have also uploaded the wp-content folder.

Thanks a lot

Regards,
Basilis
November 17, 2015 at 10:45 pm in reply to: page is not rendering correctly #537682

Basilis
Inactive Moderator

Hi keyannam10!

What plugin are you using for the translations?
Can you please contact your plugin developer?

Thanks a lot

Best regards,
Basilis

November 17, 2015 at 10:44 pm in reply to: ABOUT TIME OF SUPPORT #537678

Basilis
Inactive Moderator

Hey saposkato!

When replying to a topic for more than one time, it gets back to the start of the que, I am sorry about that.
We are trying to move the topics as fast as possible and reply to most of the tickets in less than a day.

I am really sorry for the delay, we will try to catch up with it ASAP.

Thanks a lot for your understanding.

Cheers!
Basilis

November 17, 2015 at 10:42 pm in reply to: clone a testimony avia box to another page #537677

Basilis
Inactive Moderator

Hey!

Nop, that is not possible based on how testimonials are programmed right now, I am sorry.
If there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/

Cheers!
Basilis

November 17, 2015 at 10:38 pm in reply to: Space between header and LayerSlider #537673
Basilis
Inactive Moderator
Hey vezmarmediagroup!

can we please check your web site, to see what elements you are using to place the layer slider?

It looks like it could be inside a color section. Try removing it from the color section so it displays above. If your still having problems then send us a WordPress login and we’ll take a closer look. Be sure to mark your reply as private when including login information.

Try the following CSS also, might work:
```
.home main.template-page.content.av-content-full.alpha.units {
padding: 0;
}
```
and let me know if worked or not. If not, would need to see the web site.

Best regards,
Basilis
- This reply was modified 9 years, 3 months ago by Basilis.
November 17, 2015 at 10:35 pm in reply to: Using Articles Blog – can't hide categories and dates since new update #537672

Basilis
Inactive Moderator

Hi etamboise!

Please add the following to your custom CSS

header.entry-content-header { display: none; }

and let us know if that helps you out.

Best regards,
Basilis

November 17, 2015 at 10:34 pm in reply to: BUG? Sidebar not visible #537671

Basilis
Inactive Moderator

Hi ebner!

That happens because of the full width, That is the behaviour it is supposed to have!
just let us know if you have any more questions, will be happy to assist you further.

Regards,
Basilis

November 17, 2015 at 10:33 pm in reply to: Hide Logo On Scroll #537670

Basilis
Inactive Moderator

Hey KelseyCurran!

I have loaded the site and it seems like it has that effect now. Jave you managed to do it?

Cheers!
Basilis

November 17, 2015 at 10:32 pm in reply to: Avatar / Author Image doesn't fill circle #537669

Basilis
Inactive Moderator

Hey Brian!

can u give us a link of your web site please?

Regards,
Basilis

November 17, 2015 at 10:31 pm in reply to: Category Archive Pages #537668

Basilis
Inactive Moderator

Hey!

Please do not post again to your posts, as they go back to zero on line.

I tried to login and could not make it work. Can you make the logins from 2 in the line, one so we can give it a try?

Thanks a lot

Cheers!
Basilis

November 17, 2015 at 10:29 pm in reply to: enfold as an online dating theme? #537665

Basilis
Inactive Moderator

Hey AlineDahmen!

Have you tried building the site with BuddyPress? Enfold will work great with BuddyPress and you will manage to do anything you need to.

let us know if you have any questions!

Cheers!
Basilis

November 17, 2015 at 10:25 pm in reply to: Ideal hosting requirements #537660

Basilis
Inactive Moderator

Hi Flavio!

That should be enough!
Can you please name us your issues, so we can see if they are hostinf related?
Enfold does uses the same versions that WordPress use, so as long as the server runs WordPress it should be running enfold also!

Best regards,
Basilis

November 17, 2015 at 10:19 pm in reply to: Contact form response text color when color scheme is Light transparent: #537656

Basilis
Inactive Moderator

Hey!

Glad you moved forward with that!
Please do let us know if you need anything else, we will be happy to assist!

Regards,
Basilis

November 17, 2015 at 7:07 pm in reply to: How To Set The Redirection Of A Button #537586

Basilis
Inactive Moderator

Hey!

Glad you got it short out!
Please let us know if you need anything else from us!

Best regards,
Basilis

November 17, 2015 at 7:07 pm in reply to: Menu and front page errors after updating the theme! #537585

Basilis
Inactive Moderator

Hey!

Can you please reupload your files though FTP?
Are you using maybe a child theme?

Regards,
Basilis

November 17, 2015 at 7:06 pm in reply to: page error #537584

Basilis
Inactive Moderator

Hi wiwaldi79!

You can make a 301 redirection to your homapege, as that page if it is 404 it will get deleted from google, after a while and google will not crawl it.

You can use: https://wordpress.org/plugins/simple-301-redirects/

Best regards,
Basilis
Author

Posts

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