Forum Replies Created
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AuthorPosts
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April 26, 2019 at 5:45 pm in reply to: After upgrade header css background image url is malformed #1094796
Hi,
Well there is smething wrong which needs some detail searching for us to find out what it can be.
Best regards,
BasilisHi,
Any of those files must have an issue this is why you get this problem.
Best regards,
BasilisHey gextiona,
Check this tutorial
Best regards,
BasilisApril 26, 2019 at 5:40 pm in reply to: using phone icon instead of search icon on mobile only #1094791Hey simran1982,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Hm, inside the tabs is not possible to search, this is for sure.
For the heading it seems that it does not work on ALB elements, which is a bit strange.Allow us some more time to search please.
Best regards,
BasilisApril 26, 2019 at 5:30 pm in reply to: Migrated Enfold Theme Website From Another hosting – Some Elements Not working #1094788Hi,
Yeap it does, but we cant know what are the changes that you have done to this files.
Best regards,
BasilisHi,
Thank you for sharing this.
We will do forward to our developers so they can see to fix it on the upcomming version.Best regards,
BasilisHi,
Can you send us to show us what you mean? Because I can see things loading just fine from my side.
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for letting us know – we appreciate it a lot!
Best regards,
BasilisHi,
Thank you got sharing this!
Best regards,
BasilisHey NHAT TAN,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
What php version are you using?
Best regards,
BasilisHi,
When I load your footer it shows nothing. Have you done any changes to the template at all?
Best regards,
BasilisApril 26, 2019 at 4:55 pm in reply to: Analysis Error The page returned an error: 404 Not Found with GTmetrix #1094772Hi,
I have removed your information from public – please change them and give us access again.
Best regards,
BasilisHi,
What are those issues, can you please ask them to list us the issues?
Because with a quick search there is no open vulnerabilityBest regards,
BasilisHi,
Can you please update your php version to php 7.3 and let us know if the issue is fixed?
Thank you very much
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Yea it seems so. It is something that we will see how to work further.
Best regards,
BasilisHi,
Unfortunately we do not have one yet.
Best regards,
BasilisApril 24, 2019 at 9:27 pm in reply to: How to add a custom field to a portfolio with ACF? " #1094181Hi,
Unfortunately what you need to do is advanced modification and it is not covered from our support policy.To try explain you, you need to make a Child Theme, copy the template files that are responsible for this and edit them to show the info you require.
Best regards,
BasilisApril 24, 2019 at 9:25 pm in reply to: layerslider overlay disappeared after Enfold upgrade #1094180Hey hostworks,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Where they have replied?
Best regards,
BasilisApril 24, 2019 at 9:24 pm in reply to: Blog list page post meta infos stopped displaying correctly #1094178Hey tremblayly,
Has only CSS been added or you have added more things, for example custom code on any file?
Best regards,
BasilisApril 24, 2019 at 8:34 pm in reply to: Enfold: Content-Breite individuell über CSS einstellen #1094169Hey Johannes,
Could you please post on English so we can help faster?
Best regards,
BasilisHi,
The breadcrump or the Project shorting do you need to change? Can you show with a screenshot please?
Best regards,
BasilisHi,
Has this been shorted out by disabling the Contact Form 7?
Best regards,
BasilisApril 24, 2019 at 8:15 pm in reply to: Problem with footer page and bbpress (displaying shortcodes) #1094156Hi,
As I said, we need backend details.
Best regards,
BasilisHi,
This would need to modify the breadcumbs completely – not something easy to be done.
Best regards,
BasilisHi,
this page returns to me not found, have you deleted it?
Best regards,
Basilis -
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