Forum Replies Created
-
Posts
-
Hi Alex!
Please add to your CSS
#top .av_header_transparency #header_meta { boarder: none; }Let us know if that works
Best regards,
BasilisHey!
On chrome, windows 10 loaded to all image, but it just requires for all the page to load.
if I hovered, before all page loaded then it shows as small yesRegards,
BasilisHi icclogistics!
We would need your WordPress Access, if it is possible, so we can go ahead and work on the issue.
Thanks a lot for your understandingCheers!
BasilisHi SpeakIT!
Please contact your hosting provider and ask to send you details of the logfiles
With that, you will be able to check the issue and decide where you can locate the files.Please do let us know if we can help you further
Best regards,
BasilisHey!
You need to convert the fonts, to font face – web fonts:
http://transfonter.org/and provide us the zip file.
When you do, the font can be added to the site.
Regarding the team, where have you puted it, can we see it please?Cheers!
BasilisHi grwebs!
You can use a slider, which will be full width height and add the video there.
That will work and it will also be responsive for your client.If you give it a try and you do not manage to complete it, let us know so we can go ahead and help you further.
Regards,
BasilisHi!
You have to do the same to all the rows.
If that does not work, please add the following to your CSS file#top .iconbox { min-height: 300px !important }
And let us know if that fixes your issue
Best regards,
BasilisHi!
I tried the password I could not connect, can u please reset it for us, so we can do some tests.
We might find the problem, but most probably the pludin developer should do the fix.We do understand that you want to use the plugin with our theme, but making compatibility with everything is just not possible.
In any case, please reset the password so we can review if it is something we can fix or notBest regards,
BasilisHey SreckoM!
That is because Color section replace the actual area.
Please use that one, with a column also, and on the column area you want, call a sidebar.
That will actually solve your issue fast.Thanks a lot
Regards,
BasilisHi!
Hope everything goes well.
We are up for anything else you might need, just let us know.Thanks a lot for your time and patience, wishing you good luck with the project
Best regards,
BasilisHey!
Glad you did lisa.
Please feel free to let us know if you need anything else.Thanks a lot for your time and patience, we do appreciate it a lot
Cheers!
BasilisHey Jaime!
I loaded the web site but I could not see something been loaded.
Can you please point us out, what can it be?Best regards,
BasilisHi Steve!
Your theme has changes BUT you have caching activated and that blocks to see the changes been done.
You will have to clear your cache to see any changes and – even better – while building your web site deactivate all of your cache related plugins.Let us know if we can help with any other way
Cheers!
BasilisHi!
Glad you got it short out.
Please remember to rate our theme at themeforest!Let us know if we can do anything else for you
Best regards,
BasilisHi!
Glad you got it short out!
Please do not forget to rate our theme at Themeforest, as an appreciation!
Feel free to open a new ticket when neededCheers!
BasilisHey!
The latest update is on Themeforest, so please go ahead download it from there and upload through an FTP file.
That is the solution, if you do not see the number from anywhere else.Thanks a lot for your time and patience
Cheers!
BasilisHi!
@katiascm please do create a new ticket.I have checked the contant page and after loading I can see it properly.
Please do hard refresh your site or also try a different browser to let us know if it is fixedRegards,
BasilisHi miovision!
You might also be using the Enfold Layout Builder or our Theme Options Panel and those to be blocked also.
Please do ask them to remove the Caching from all your back end, so the theme can work properly.There is no actual reason to cache the backend of users, the results can not be maintained properly with that and issues can come up.
Let us know if we can help you further
Cheers!
BasilisHi!
Will forward that to Kriesi and he can check if it is wrong, and to be fixed.
Thanks a lot for your bug hunting and for letting us know, we do appreciate that a lot.Best regards,
BasilisHey!
There is no way to target the video and start / pause it, when the slider action is triggered, I am afraid as it is something third party been used.
We are sorry for that, let us know if we can do anything else for you regarding our themeRegards,
BasilisHi Eleina_Shinn!
That request is actually good.
Can you please take a look at our demo and let us know if / which sizes ir brakes or what does not look OK?
Based on that we can provide the CSS or add the topic to our git, so there are some changes to the code.Regards,
BasilisHi!
can you please spare a moment and create the demo so we can provide the CSS based on the page results?
Thanks a lot for your understanding
Cheers!
BasilisHi!
I just checked the code on your web site and it does work properly.
Please clear your cache and check again let us know if the issue is still thereRegards,
BasilisHey peanuttario!
The next & previous link work as a function, so the work required to do them is not included into our support policy.
Yo guide you for it, please check here:
https://speckyboy.com/2012/10/01/next-and-previous-links-on-wordpress-posts/You can contact one of our Customization Contractors, who will help you out with the process.
Let us know if we could do anything else, regarding our theme
Best regards,
BasilisHi!
Can you please also provide us both sites License, so we can check them?
Thanks a lot for your understandingBest regards,
BasilisHey Design!
Yes, the Fetch as Google function is a robot and most probably, yo load the page fast into the screenshot function, they do not render all the blocks.
I loaded your web page and it does load properly and function right, so you do not have any issues at all. Just a robot redering issue.Let us know if we can help with any theme issue.
Regards,
BasilisHi gb!
Here is a list https://kriesi.at/support/profile/beylerian/topics/
of your profile together with the topics you have started.You can gather any code provided into different 15 topics and use it inside a child theme, that way you will not use any info.
Please let us know if we can assist with anything else.
Cheers!
Basilis
