Page 430 – Support | Kriesi.at – Premium WordPress Themes

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August 12, 2016 at 7:22 pm in reply to: Card Problem Smartphone #672029

Basilis
Inactive Moderator

Hi Stohr!

Our German Supporter has been assigned to the ticket, he will do check out for you.

Thanks a lot

Best regards,
Basilis

August 12, 2016 at 7:21 pm in reply to: This page didn't load Google Maps correctly. #672027

Basilis
Inactive Moderator

Hi!

Please feel free to let us know if something else is needed.
Remember to rate our theme at themeforest for us.

Thanks a lot for your time and patience

Regards,
Basilis

August 12, 2016 at 7:18 pm in reply to: Secondary Menu to the right of the header logo #672024

Basilis
Inactive Moderator

Hey!

Please feel free to open a new ticket, if somehing else is needed.
Thanks a lot for your patience and understanding

Best regards,
Basilis

August 12, 2016 at 7:06 pm in reply to: Allow IGW (insert gallery window) for NextGen Plus/Pro in visual editor #672012

Basilis
Inactive Moderator

Hey icvenfold!

Easiest way will be to use the NG gallery shortcode and use it inside ALB as the solution you require would need to create a module for ALB.

Else, you can ask for the Developers of the plugin, to give it a look and they can maybe provide a function that can do that, based on their code.

Thanks a lot

Best regards,
Basilis

August 11, 2016 at 8:37 pm in reply to: Major problem with Enfold #671556

Basilis
Inactive Moderator

Hi rarch47!

We actually do not have such an option and I can understand your furtstation.
It is a nice idea although, give us some time if anyone of the team can come back with a solution for your issue.

Thanks a lot

Cheers!
Basilis

August 11, 2016 at 8:30 pm in reply to: shortcode.css is not overwritten by the shortcode.css in my child Theme? #671554

Basilis
Inactive Moderator

Hey!

Please use the style.css file from the main root of the child theme, and not from the css folder.

Thanks a lot

Cheers!
Basilis

August 11, 2016 at 8:29 pm in reply to: Error with plugin e-goi-mail-list #671553

Basilis
Inactive Moderator

Hi!

Have not tested that Application ( Egoi ) before, I am afraid.
Now, regarding te issue, please ask your web hosting provider, as it seems to be an issue with it.

Thanks a lot

Best regards,
Basilis

August 11, 2016 at 7:57 pm in reply to: Advanced Layout Editor issues #671544

Basilis
Inactive Moderator

Hi!

Please feel free to create a new topic if something else is needed.
Thanks a lot for your patience and time

Best regards,
Basilis

August 11, 2016 at 7:56 pm in reply to: Visual Composer with Custom Post Type #671543

Basilis
Inactive Moderator

Hi futemarketing!

Please take a look at the detailed video here

and let us know if the issue exists still.

Thanks a lot

Cheers!
Basilis

August 11, 2016 at 7:53 pm in reply to: Help! Importation Demo doesn't work… #671540

Basilis
Inactive Moderator

Hey tontondavid813!

Can you please take a a look at your php.ini file and check the size of the Memory Limit?
Please make sure to be 256M

Let us know if that solves your issues.

Thanks a lot

Cheers!
Basilis

August 11, 2016 at 7:53 pm in reply to: open an external link in a lightbox? #671539

Basilis
Inactive Moderator

Hi!

Please take a look here
https://kriesi.at/support/topic/open-link-in-lightboxiframe/
and check the detailed post.
The solution does work, if you still facing issues, please feel free to let us know.,

Thank a lot

Cheers!
Basilis

August 11, 2016 at 7:51 pm in reply to: Use of included layerslider – licensing #671536

Basilis
Inactive Moderator

Hi!

Please feel free to open a new ticket and let us know if something else is needed.
Thanks a lot

Cheers!
Basilis

August 11, 2016 at 7:43 pm in reply to: Link misbehaving #671529

Basilis
Inactive Moderator

Hey!

Please do let us know if you need anything else from us.
Feel free to open a new ticket for us.

Thanks a lot

Best regards,
Basilis

August 11, 2016 at 7:39 pm in reply to: Google maps loading "See the JavaScript console for technical details." #671528

Basilis
Inactive Moderator

Hey!

Those stuff look properly, let us know if some time after it updates and runs properly.
Thanks a lot for your time and patience

Regards,
Basilis

August 11, 2016 at 7:36 pm in reply to: Size of caption buttons in Fullwidth Easy Slider? #671525

Basilis
Inactive Moderator

Hey!

If you play around with the margin position, does it change?
Please do check that and let us know, so we can see if the negative margin is creating the issue.

Thanks alot

Regards,
Basilis

August 10, 2016 at 7:17 pm in reply to: dynamic_avia – move location? #671047

Basilis
Inactive Moderator

Hey goosedigital1!

The folder of the web site is just to uplaod images and create the proper dynamic CSS.
Your hosting provider is violating your rights right now as we are not creating any security risks.
There is no other complain about that and it is also something that many different themes do it.

Please ask your hosting provider to give rights there, as there is nothing serious or related to a security concern.

Thanks a lot

Regards,
Basilis

August 9, 2016 at 9:04 pm in reply to: Change widget title tag from h3 to p #670526

Basilis
Inactive Moderator

Hey!

Please do let us know if you need anything else, we will be happy to assist.

Regards,
Basilis

August 9, 2016 at 8:06 pm in reply to: View post summaries in main content #670515

Basilis
Inactive Moderator

Hey!

Thanks a lot for letting us know and keeping us updated.
We will be happy to assist into anything else.

Best regards,
Basilis

August 8, 2016 at 6:57 pm in reply to: woocommerce column width and image size #670006

Basilis
Inactive Moderator

Hi jjsabatino!

Can you please let us know what CSS you have tried, so we can give it a look?
Thanks a lot

Best regards,
Basilis

August 8, 2016 at 6:37 pm in reply to: Mobile table won't scroll #669991

Basilis
Inactive Moderator

Hey!

Please can you share your web site, so we can take a look at the issue, if it is a simple CSS fix and we can suply it?

Thanks a lot

Regards,
Basilis

August 8, 2016 at 6:15 pm in reply to: No video on the mobile version #669976

Basilis
Inactive Moderator

Hi fionda85!

That depends, if the youtube video is based on play on mobile or not.
Please also remember that if a video is on background, you need to add a fallback image, for the process to work properly.

Thanks a lot for your understanding

Best regards,
Basilis

August 8, 2016 at 4:35 pm in reply to: How do I apply a drop shadow to the menu, but only for the transparent header? #669907

Basilis
Inactive Moderator

Hey!

That is happening, because on the scroll, the class does change, so you need to change it.
Please use debugger to find the proper class ( on scroll ) and remove the styling from the links by setting text-shadow: none on that state.

Let us know if we can do anything else for you.

Thanks a lot

Best regards,
Basilis

August 8, 2016 at 4:18 pm in reply to: Issues After update to ENFOLD 3.7 #669895

Basilis
Inactive Moderator

Hi gzelasco!

Please make sure you are running the latest version of our theme
After that, consider to disable all the plugins and give it a try after.

Let us know if that works out for you.

Thanks a lot

Cheers!
Basilis

August 8, 2016 at 4:17 pm in reply to: Single Portfolio: 2/3 Gallery #669893

Basilis
Inactive Moderator

Hey!

You can do it also by creating a Gallery, but the final design will not be the same, as per the page you point out.
It is all related on the elements you will pick, to get the appropriate design also.

Please let us know if that is clear or you need anything else.

Thanks a lot

Regards,
Basilis

August 8, 2016 at 3:51 pm in reply to: Minor header adjusments #669872

Basilis
Inactive Moderator

Hey!

Your web site for me looks like it is parked for free on GoDaddy ( as domain ).
Please do check it and let us know so we can assist further.

Thanks a lot

Best regards,
Basilis

August 8, 2016 at 9:04 am in reply to: Banner in header #669691

Basilis
Inactive Moderator

Hi!

Thanks a lot for letting us know, we are sorry enfold could not fit you needs exactly.
Please feel free to let us know if we can do anything else, some other time.

Best regards,
Basilis

August 7, 2016 at 8:44 pm in reply to: Trying to Add JS Particles Background via Enfold theme #669524

Basilis
Inactive Moderator

Hi M|C!

What you need to do is outside our support policy and we do not cover that, I am afraid.
Please consider to hire a freelancer who can help you with that request

Regards,
Basilis

August 7, 2016 at 5:19 pm in reply to: font type #669500

Basilis
Inactive Moderator

Hey corneliaboehm!

Thanks a lot for contacting us.
That is a font used from Google Fonts, which you can find at the list of the fonts.

Pelase do let us know if we can do anything else for you, we would be happy to help further.

Regards,
Basilis

August 7, 2016 at 4:57 pm in reply to: E-shop demo imported, but no templeted to edit #669489

Basilis
Inactive Moderator

Hey!

Glad you got it short out.
Please feel free to let us know if anything else is needed, we would be happy to assist you.

Best regards,
Basilis

August 7, 2016 at 4:43 pm in reply to: Problem adding fontello icons on Enfold 3.7 #669486

Basilis
Inactive Moderator

Hi!

Thanks a lot for updating and letting us know, we do appreciate it a lot.

Cheers!
Basilis
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Viewing 30 posts - 12,871 through 12,900 (of 17,695 total)

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