Page 429 – Support | Kriesi.at – Premium WordPress Themes

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August 15, 2016 at 7:56 pm in reply to: Transparent menu #672853

Basilis
Inactive Moderator

Hi!

To change it on certain oages it would require some customisations and a page if statement to apply the CSS.
Please consider to hire a freelance, who will be able to assist you with that process.

Thanks a lot

Cheers!
Basilis

August 15, 2016 at 7:40 pm in reply to: Full width map will not display #672848

Basilis
Inactive Moderator

Hi hylandgraphics!

Please make sure you follow the documentation from the Theme Options page, regarding the maps and let us know if that works out for you.

Thanks a lot

Regards,
Basilis

August 15, 2016 at 7:34 pm in reply to: Social Icons and other symbols disappear after a while #672847

Basilis
Inactive Moderator

Hi!

If they come back, when you login, it is most probably because of the cache been cleared.
That does happen sometimes, it is how servers cache the loged in users.

Please try to verify that, when you maintain the issue.

Thanks a lot

Cheers!
Basilis

August 15, 2016 at 7:29 pm in reply to: Site structure & comments problem on posts using template builder #672845

Basilis
Inactive Moderator

Hi!

You will have to edit the single.php, to make that work.
If you do not know how, please consider to hire a developer who will be able to help you, as so much custom code is outside
our main support policy.

Thanks a lot

Cheers!
Basilis

August 15, 2016 at 7:28 pm in reply to: Accordion indicator #672842
Basilis
Inactive Moderator
Hey!
```
.toggle_icon .hor_icon, .toggle_icon .vert_icon {
border-color: #000 !important;
}
```
Please do try that one and let us know if it works as should

Best regards,
Basilis
August 15, 2016 at 7:24 pm in reply to: Stretched Layout padding or margin #672841

Basilis
Inactive Moderator

Hi shakshuka!

Can you please provide us a link of the web site and let us know which section you are testing?

Thanks a lot

Cheers!
Basilis

August 15, 2016 at 7:18 pm in reply to: Enfold – Envira Gallery #672839

Basilis
Inactive Moderator

Hey!

We have an X team member, who does work with the company behind that plugin.
I have asked him to take a look and if he mihgt be able to assist.

Thanks a lot for your understanding

Cheers!
Basilis

August 15, 2016 at 7:12 pm in reply to: Bugs on table with last update : Not scrollable and column width fixed #672835

Basilis
Inactive Moderator

Hey techrisingkg!

That is an issue happend with the latest update, Kriesi is notified and he will do fix it in an upcoming update.
Thanks a lot for your understanding and patience

Regards,
Basilis

August 15, 2016 at 7:09 pm in reply to: Will I lose my changes if I update to 3.7.1? #672834

Basilis
Inactive Moderator

Hey CorrinaGB!

The theme files will be replaced, so if there is any modification in files ( not on options settings ), then those will be lost.
Please do let us know if you need further clarification.

Thanks a lot

Regards,
Basilis

August 15, 2016 at 7:06 pm in reply to: Can't Access my Admin Panel. The screen goes blank when I login #672833

Basilis
Inactive Moderator

Hi!

If it does, it is either something with any plugin that is active or your hosting provider.
In any case, the hosting provider support, could notify you for any issues, through the error_log.

Please contact them and they will do help you solve it.

Best regards,
Basilis

August 15, 2016 at 4:20 pm in reply to: problem with countnumber and menu #672785

Basilis
Inactive Moderator

Hey!

That seems to be related with the ads you have to the site, so you need to investigate through thta side, as it s not something Enfold Related.
Thanks a lot

Cheers!
Basilis

August 15, 2016 at 4:18 pm in reply to: WooCommerce variations #672781

Basilis
Inactive Moderator

Hey!

Thanks a lot for updating the topic and providing the solution.
Please feel free to open a new ticket, if something else is needed.

Thanks a lot

Best regards,
Basilis

August 15, 2016 at 4:16 pm in reply to: Remove table border on mobile device #672775

Basilis
Inactive Moderator

Hey!

Please do let us know if we can do anything else for you, we would be happy to assist.

Cheers!
Basilis

August 15, 2016 at 4:16 pm in reply to: Compatibility widget problem #672773

Basilis
Inactive Moderator

Hey!

It seems that there is a conflict, when more than one exist.
We will do report that to Kriesi and he will try to update it as soon as possible.

Thanks a lot

Cheers!
Basilis

August 14, 2016 at 3:37 pm in reply to: Slideshow control CSS adjustments not working #672382

Basilis
Inactive Moderator

Hey!

Please disable the plugin completely, so you can make it work.
After, please clear your cache and hard refresh the browser and check it again.

Thanks a lot

Best regards,
Basilis

August 14, 2016 at 2:51 pm in reply to: Google maps element not working #672376

Basilis
Inactive Moderator

Hi madhukaimal!

Have you added the new API key option, from the Theme Options?
Please do check that and make sure your maps have been setuped properly.

Thanks a lot

Cheers!
Basilis

August 14, 2016 at 2:45 pm in reply to: not able to set my home page as the defaul home page #672375

Basilis
Inactive Moderator

Hey madhukaimal!

Have you created the page home, can you link it to us here so we can see it?

If you rename home to something else, do you find it there?

Let us know please

Regards,
Basilis

August 13, 2016 at 9:25 pm in reply to: Update WordPress Database #672316

Basilis
Inactive Moderator

Hi James!

Updating your database will not make any issues ( most probably ) but please make also sure your hosting provider
has a backup for you.

Thanks

Cheers!
Basilis

August 13, 2016 at 9:16 pm in reply to: Color Section Custom Background Image missing… #672314

Basilis
Inactive Moderator

Hey terrancekirkwood!]

which image from the gallery used to be there, can u tell us?

Best regards,
Basilis

August 13, 2016 at 9:11 pm in reply to: My favicon is not showing #672312

Basilis
Inactive Moderator

Hey adinahirjanu!

Can you please try clear your cache and hard refresh it and check again?
Let us know if that does solve your issue.

Thanks a lot

Cheers!
Basilis

August 13, 2016 at 9:11 pm in reply to: How I can change the color of the scroll down arrow (fullscreen slider) #672311

Basilis
Inactive Moderator

Hi adinahirjanu!

Can you please point me out with a screenshot the arrow, because I could not find it at all.

Thanks a lot

Best regards,
Basilis

August 13, 2016 at 8:54 pm in reply to: Grid Row border size #672310

Basilis
Inactive Moderator

Hi ayeh!

Please provide us a link of your web site, so we can give as much information as possible.

Thanks a lot

Regards,
Basilis

August 13, 2016 at 4:34 pm in reply to: advanced layout editor doesn't work on phone? #672282

Basilis
Inactive Moderator

Hi!

That depends on many things and at the moment, the mobile support for those editors is not possible ( as many WordPress features are also not possible in some cases ).
Please consider to ask for it and we will see if we can do something else regarding that.

Thank a lot

Regards,
Basilis

August 13, 2016 at 4:31 pm in reply to: COLUMN ADAPTIVE #672281

Basilis
Inactive Moderator

Hey mleite1!

It is possible with some CSS or a combination with some JS also ( for been displayed properly everywhere ), but you would need to hire someone who will be able to assist you with that issue.

Thanks a lot for your understanding

Best regards,
Basilis

August 13, 2016 at 4:30 pm in reply to: added google font not registering / taking #672280

Basilis
Inactive Moderator

Hi sky19er!

I have loaded the web site and seems that the font is not been loaded properly at all.
Can you please recheck the loading and that the registration is been done properly?

That is why it loads the fallback at the fonts.

Thanks a lot

Cheers!
Basilis

August 13, 2016 at 2:13 pm in reply to: Enfold Update 3.7.1 breaks the Google Maps module #672266

Basilis
Inactive Moderator

Hey!

Please do follow here and it will fix your issue:

How to register a Google Maps Api key

Please do let us know if we can help you further.

Best regards,
Basilis

August 12, 2016 at 8:22 pm in reply to: Enfold Shop Theme #672046

Basilis
Inactive Moderator

Hi lloufield!

If you go to Appearance -> Menu, you select the menu you have as main and then, from the accordion at the left, pick the Categories and after ALL, so you can see all of them and pick the one it matches your style.

Let us know if that is enough

Cheers!
Basilis

August 12, 2016 at 8:19 pm in reply to: Flow over page with Link# doesn't work like before #672044

Basilis
Inactive Moderator

Hey Tim!

AT the B ( second one ), I do not see the Anchor.
What are you using, so we can check it out.

Regards,
Basilis

August 12, 2016 at 7:39 pm in reply to: Advanced Editor Losing some page design on save #672033

Basilis
Inactive Moderator

Hey!

Glad we got it short out!
Please remember to rate our theme at ThemeForest and feel free to open a new ticket, if needed.
Thanks a lot for time and understanding.

Cheers!
Basilis

August 12, 2016 at 7:37 pm in reply to: Dynamic Settings #672032

Basilis
Inactive Moderator

Hi!

Can you please disable all of your cache, clear browser cache and give it a try again?

Thanks a lot for your understanding

Cheers!
Basilis
Author

Posts

Viewing 30 posts - 12,841 through 12,870 (of 17,695 total)

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