Forum Replies Created
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AuthorPosts
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June 24, 2019 at 8:11 pm in reply to: Masonry sorting options not working for custom taxonomies #1112991
Hey f.giorgini,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJune 24, 2019 at 8:03 pm in reply to: Video Play Icon missing in Layer Slider. Video Playback unreliable on diff brows #1112989Hi,
allow us some more time please…
Best regards,
BasilisJune 23, 2019 at 11:08 pm in reply to: change in Post MSG "Nothing Found Sorry, no posts matched your criteria" #1112772Hi,
This is because our theme is not working / is not compatible with AMP.
Best regards,
BasilisHey marscui,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJune 21, 2019 at 11:04 pm in reply to: Add custom message when one of the required forms is not filled #1112449Hey badoes,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisJune 21, 2019 at 10:56 pm in reply to: Enfold Theme Product display slider not working like i want to.. #1112445Hi,
Have you cleared cache and disable the optimize settings, so you can test the results?
Best regards,
BasilisHey diefleischerei,
This is the section separator, u can remove the border and it shoul be fine.
If you cant do it, provide us access :)Best regards,
BasilisHi,
Thank u for the tip! Those always perfect ;)
Best regards,
BasilisJune 21, 2019 at 10:46 pm in reply to: Filter by category function on news page doesn't work properly #1112442Hey Schutreclame,
can u try disable any active plugins and let us know the results?
Best regards,
BasilisJune 21, 2019 at 10:36 pm in reply to: Staging site links still showing up within Enfold coded areas #1112441Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJune 21, 2019 at 10:35 pm in reply to: Any way to setup a podcast without the need for a plugin with the Enfold theme? #1112440Hey crossroadsabc,
Unfortunately we do not have this functionality :(
Best regards,
BasilisJune 21, 2019 at 10:31 pm in reply to: LayerSlider rendering differently in safari, chrome and firefox #1112439Hey Martin,
Can you please show us the 3 different screenshots so we can figure out the issue?
Best regards,
BasilisHi,
We are running an update on IE, it will be released soon.
Check if this will solve the issue and we will do take it from there.Best regards,
BasilisHi,
The robots.txt needs to be added from you to your installation with ftp.
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Seems that this is issue because of the menu size. The aliment of the logo seems to be an issue on this I think.
If u use a smaller logo ( just for trying ) can u tell us how this will look?Best regards,
BasilisHi,
Have you enabled also a plugin like ” Search Everything ” which allows to search through custom fields?
Best regards,
BasilisHey endregan,
This can be an issue cause of Browsersack by the way, they are not loading everything as should…
Best regards,
BasilisHi,
And you cleared the cache performance, to be sure this is working as should?
Best regards,
BasilisHi,
Not sure, but try send us a screenshot lets see if we can identify the problem somehow :)
Best regards,
BasilisHi,
Why not add the edit on the bottom of the single.php or the page.php for example? Easier to edit it there…
Best regards,
BasilisJune 21, 2019 at 12:41 am in reply to: HOW TO show comments only when clicking on a button? #1112153Hey Gitte,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
What php version are you running? Could you please check this for us?
Best regards,
BasilisHi,
Can you please update the token?
Best regards,
BasilisHi,
Where at?
Best regards,
BasilisHey mansurijahir,
This was a small issue from Envato. We have fixed it but unfortunately you would need to update manually for now and then auto updates will return.
Best regards,
BasilisJune 18, 2019 at 8:36 pm in reply to: Updating WordPress version / Enfold Theme / PHP Questions #1111481Hi,
This php version is really low – might be an issue regarding of what is happening.
How about update to php 7 so we can see how things going?Best regards,
BasilisHi,
Thank you for understanding!
Best regards,
Basilis -
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