Forum Replies Created
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AuthorPosts
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Hey red-baron!
Please try update your web site through FTP, by replacing the folder.
That will do help you and make the things easier.Thanks a lot
Cheers!
BasilisHey Jannis95!7
IT seems that the version you are running is to old.
Can you please consider to update manually through ftp and let us know if that will solve your issue?Thanks a lot
Cheers!
BasilisSeptember 17, 2016 at 7:34 pm in reply to: Pinterest: featured image not loading when sharing the post #687994Hey turistai!
Please try use a plugin, like Yoast SEO, so you can assign how your images will be looking in those cases.
Thanks a lot for your patience and understanding
Cheers!
BasilisSeptember 17, 2016 at 7:26 pm in reply to: Masonry Grid setting "Automatic, based on screen width" doesn't work #687991Hey!
Thanks a lot for letting us know, we do aprpeciate it a lot.
We have reported the issue to Kriesi and he will do fix it, as soon as possible.Thanks a lot for your patience and understanding
Regards,
BasilisSeptember 17, 2016 at 7:25 pm in reply to: Logo scaling poor in IE11/Edge while fine in all other browsers #687989Hey be-team!
We have reported the Microsoft Edge issues to Kriesi and he will be working to fix anything thtat can be fixed.
We do appreciate your patience and understanding.Thanks a lot
Regards,
BasilisHey!
Glad you got it somewhere.
Please feel free to let us know if we can do anything else for you,
we will be more than happy to help further.Thanks a lot for your understanding
Best regards,
BasilisSeptember 16, 2016 at 8:41 pm in reply to: Fullscreen slider buttons not showing on Internet Explorer and Mozilla Firefox #687718Hey!
Please try to adjust the width: 40% to smaller and give it a look after.
That will most probably fix the issue for you.Thanks a lot
Cheers!
BasilisHey!
Have you activated WooCommerce?
If you do, the shopping card icon can be there.
Please let us know and we can help you get further if the issue still there.Thanks a lot
Best regards,
BasilisHi!
Please feel free to let us know if we can do anything else for you, we will be more than happy.
Thanks a lot for your patience and understandingCheers!
BasilisSeptember 16, 2016 at 8:09 pm in reply to: Remove vertical bar associated with blockquote element #687706Hey Dandelion222,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi!
Please feel free to let us know if we can do anything else for you, we would love to assist further.
Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi jurgen1979!
The way to speak for the theme visual is not exactly the best.
Thanks a lot for reporting the issue to us.
We did reported to Kriesi and we will do as many checks as possible to fix any issues that are visible.We do appreciate the time and patience
Best regards,
BasilisSeptember 16, 2016 at 2:58 pm in reply to: adjust size of easy slider at woocommerce shop page #687540Hey Ronaldgoudriaan,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey!
For those who are using Enfold 3.7 and older, they have to update.
If you are on the latest version, please checkRegards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey!
Seems thta this was not enough, you will have also to re-upload the database, can you do that so we can check if everything is OK?
Thanks a lot
Cheers!
BasilisHey pinkabbestia!
Please add the following CSS
.av-siteloader { display: none; }
let us know if we can do anything else for you
Best regards,
BasilisSeptember 16, 2016 at 1:25 pm in reply to: Enfold Video Thumbnail not displayed on mobile devices #687481Hi!
Are you on a WiFi or a G signal?
I loaded your web site with my OS device and it is looking fine, as I can see.Regards,
BasilisHi!
For some reason, your pages conflict with a different font.
You have to use the same font, do a ” View -> Source ” find the ” <body ” element and there you will get the page id, so you can use on that rule
( for as many pages you wish ).Let us know if we can do anything else for you
Regards,
BasilisSeptember 15, 2016 at 10:06 pm in reply to: Partner/Logo Element Not Showing Additional Logos #687128Hi NicomIT!
Thanks a lot for sharing the password, but what is the username so we can login?
thank u
Regards,
BasilisSeptember 15, 2016 at 9:47 pm in reply to: How to add a color section and columns to an archive page #687124Hi Rico008!
The Categories are not possible to be edited with the ALB. That can only be done, if you create a custom page, which can be used after to display the posts.
We will be hapilly help you with anything else if needed.
Just let us knowRegards,
BasilisHi!
If you use the Woo PSingle, then you can not use ALB.
You can use it as a product page and it will work out for you.Regards,
BasilisHi!
Please go to the theme settings and from there, you can see where to enter the custom CSS.
Those have to be added to the box there, to solve the issue.Thanks a lot
Best regards,
BasilisHi!
Glad you got it short out.
Please feel free t let us know if we can do anything else for you, we will be happy to help.Best regards,
BasilisSeptember 15, 2016 at 9:25 pm in reply to: Adjust full width EasySlider caption text p margin #687113Hi!
Glad you got it short out.
Please feel free to let us know if we can do anything else for you, we will be more than happy to assist further.Thanks a lot
Cheers!
BasilisHey mcmoya!
We always update enfold ( and you can follow themeforest for that )>
The best case scenario is to wait 5-10 days before you update, so we can be sure we releasea a version fix, if there is any
If not, feel free to update!Let us know if we can help you any further
Regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey!
Happy you got it solved!
Please do let us know if we can do anything else for you, we will be more than happy!Thanks a lot
Best regards,
BasilisSeptember 15, 2016 at 8:18 pm in reply to: Bars and stripes after inserting Separator / Whitespace #687098Hey Nurmalso!
Your gaps do not have a space, but there is a Horizontal Line inside also as it seems, which seems to have a problem.
Please change that and it will fix your issueLet us know if we can do anything else for you.
Thanks a lot
Cheers!
Basilis -
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