Forum Replies Created
-
AuthorPosts
-
Hi,
You can add visibility: hidden;
as a rule to hide the preloader.Wouldnt that work out for you?
Best regards,
BasilisHi,
If there is no caption and you do not want to duplicate the post title, then you need to:
1. Either remove the custom post title, if meta of image is empty
2. Add a ” space ” character ( yes just a space ) and it will be a blank sectionThat will help you out.
If you need something else, please let us know.Best regards,
BasilisHi,
Yes, that can be true. A plugin could help!
Let us know if there is something else we can do for you.
Best regards,
BasilisApril 6, 2018 at 11:36 pm in reply to: Just thought I'd check in (I do once a year!) if anyway mobile parallax possible #938449Hi,
Thank you very much for your kind words, we really appreciate them!
We will do let Kriesi know, so maybe a big update can come for that!Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for updating and letting us know!
Best regards,
BasilisApril 6, 2018 at 11:33 pm in reply to: Enfold 2017 Theme Demo import – but i missing the Layer Slider an other things #938444Hi,
Please download it from your ThemeForest dashboard.
Under your account, you can download the theme properly.Let us know if that will work.
Best regards,
BasilisHi,
You are using one more plugin that is adding description on the web site it is
Not sure which one, but I can confirm that there are more descriptions.Can you please disable one by one the plugins and test again?
Best regards,
BasilisHi,
Thank you for letting us know, we do appreciate that a lot.
Best regards,
BasilisHi,
I tried to login and it does not allow me.
Can you check them again please?Best regards,
BasilisHey Annakoba_273,
Please provide your web site URL and we will give you an option.
Need to check the position of the menu and the size of it, so we can be able to see if we need to make it smaller on size.Thank you
Best regards,
BasilisApril 6, 2018 at 11:09 pm in reply to: Enfold product purchase button not working with variable products #938436Hi,
I checked some products and i can see that your variations are not setuped to have stock, so that is why that is the option! :)
You do need to look a bit better on your setup.
Best regards,
BasilisApril 6, 2018 at 11:05 pm in reply to: Sidebar set to show below content on mobile not working #938433Hey Taryn,
Unfortunately, I checked on my mobile phone and I do see the sidebar at the bottom.
Where are you trying it?Best regards,
BasilisHi,
Yes it does, but seems that the memory limit allows it to run.
most probably you need to contact your hosting provider to increase the limit.Best regards,
BasilisApril 6, 2018 at 10:46 pm in reply to: Change "post title links" -> link to homepage when using ALE #938423Hey Joakim,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
have you cleared your cache so you can review the page?
Or does that happen you try to update?
Can you please provide us with backend details for us?Best regards,
BasilisApril 6, 2018 at 10:03 pm in reply to: Different Image Size although identical WooCommerce image sizes #938405Hey René,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisApril 6, 2018 at 10:02 pm in reply to: Fullwidth Easy Slider – Video Slides go to first frame before advancing #938404Hey spmcfarland,
Not sure that I can understand the glitch exactly.
Could you please point that out to us?A screenshot could work out please.
Best regards,
BasilisHi,
Thank you for updating us, we much appreciate it!
Best regards,
BasilisHey lstoudenmire,
I am afraid that this is not generally just a case for Enfold, but it is for WordPress also.
At enfold, we follow what WordPress requires, so it can run properly.So, if WordPress gets updates with new php compatibility, we go for them also our selfs.
Best regards,
BasilisHi,
Thank you for letting us know we appreciate it!
Best regards,
BasilisHey sky19er,
That should be your category – except if you are on blog page
Can you share your web site link and access?Best regards,
BasilisApril 6, 2018 at 12:00 am in reply to: Enfold Instagram Widget not Working (Enfold 4.2.6, PHP 7.2) #937949Hi,
Happy it got it short out.
Our next update includes all those fixes.Thank you!
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
That would actually require to add some div wrappers to elements at Disquss plugin and make it load based on those.
It is better to consider hire a freelancer to help you with that and maybe post the plugin back to the community.Thank you
Best regards,
BasilisApril 5, 2018 at 11:40 pm in reply to: Fullwidth Easy Slider > Image Link > Single Entry > Post limit in dropdown? #937946Hi,
Can you please create a different ticket?
The issue is related to the usage of the slider, so we need to see if we can do it with a way.Thank yiuy
Best regards,
BasilisApril 5, 2018 at 11:34 pm in reply to: SVG links: is there a way to make them function within an Image media element? #937940Hi,
How does it display on Chrome?
SVG is supported to chrome almost 2 years ago, are you sure you check it right?Best regards,
BasilisHi,
Check my private reply :)
Best regards,
BasilisHi,
When a video layer is added as a slide background, the sound is muted. In case you want to use the video as a background and also have sound you will need to manually size it to fit the slider’s canvas with 100% width and height.
Best regards,
Basilis -
AuthorPosts
