Forum Replies Created
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AuthorPosts
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April 22, 2018 at 8:13 pm in reply to: Change Secondary Menu to logo area (place of primary menu) #945123
Hey brandhands,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey sinergia_bn,
Please install a plugin like
and that would help you get it shorted.
Best regards,
BasilisApril 22, 2018 at 8:07 pm in reply to: Sidebar settings – add background color to right sidebar #945119Hi,
I loaded the page and I can see a background color just fine
http://nimb.ws/keDNwgLet us know if you have solved it out.
Best regards,
BasilisHi,
On mobile, the left goes on top and the right below.
That is how they work as a column / grid system.You can check here
if that would help you out.
Best regards,
BasilisHi,
Please do consider to contact the plugin developer for some extra help.
Unfortunately we do not have a lot of knowledge about 3rd party plugins and it will be easier for the plugin developer
to help you get started with it.Best regards,
BasilisApril 19, 2018 at 2:28 am in reply to: Not Receiving Messages From a Purchase – Using Woocommerce #943845Hi,
Let us know if there is anything else we can do from our side please!
Best regards,
BasilisHey dcpatoday,
Why you make that with CSS and you do not make sure the size you are using for the image is 400×100 so the image not getting resized?
Best regards,
BasilisHey dddccc,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisApril 19, 2018 at 2:21 am in reply to: Make the featured image on a single blog post square – Part II #943840Hey maaikevk,
Try use the plugin here
and modify the size of the images for blog posts.
Let us know if it worked properly for you!Best regards,
BasilisHi,
Test the web site and let us know if that works out for you :)
Best regards,
BasilisHi,
I loaded the page with Firefox and I can see only one of the times
Can you please confirm what browser you are using?Best regards,
BasilisHey brandsensations,
Can you please in English for us, so we can follow all the discussion faster?
Best regards,
BasilisHey thierryhillewaere,
Yes, we are working on an update that will do fix those issues for mobile.
We appreciate your patience a lot!Best regards,
BasilisHey Isabel,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisApril 19, 2018 at 1:42 am in reply to: Product image lightbox doesn't work on products with only one image #943825Hi,
What files does your child theme include, so we can be able to review?
Best regards,
BasilisHi,
I am sorry but just to be clear.
Have you used the code Nikko provided or not?Best regards,
BasilisHi,
Sorry – I understood wrong.
If you want to change those filters, you can take a look here
https://github.com/KriesiMedia/enfold-library/tree/master/actions%20and%20filters/ALB%20Elements/Contact%20FormIt lists all of the changes you can do! :)
Best regards,
BasilisHey clairemartindigital,
Your font is not loaded under SSL ( https )
If you change the URL of it, that will fix your issue.I hope that helps! :)
Best regards,
BasilisHi,
Why not add Victorias code and hide the other icon?
That could solve your issue, right?Best regards,
BasilisHi,
We replied it.
You need to create a shortcode for that function to work anywhere else inside ALB.Best regards,
BasilisApril 17, 2018 at 11:54 pm in reply to: Can't see Google Map in dashboard/admin side of wordpress. #943305Hey WEP_Management_Inc,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
You can use a plugin like https://www.csshero.org/
which cna hlp you do such modificationsBest regards,
BasilisHi,
Thank you for updating us back we appreciate it
Best regards,
BasilisHey raulangeli,
Can you remove any modifications you have done to the form pleaase, then style what we shared previously and then add our mods
Best regards,
BasilisApril 17, 2018 at 10:56 pm in reply to: Problems with icons, buttons and separators after Enfold update #943288Hi,
That cant be. Google fonts are universal everywhere so they should be working properly
Can you clear your cache?Best regards,
BasilisHi,
We will do review it yes, but it is always better to know where the problem starts
Best regards,
BasilisApril 17, 2018 at 10:25 pm in reply to: Variable products still show out of stock after applying pastebin / patches #943280Hi,
Yes, it is something that will be fixed on the next update!
Best regards,
Basilis -
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