Forum Replies Created
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AuthorPosts
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April 24, 2018 at 8:24 pm in reply to: Share Buttons compliant with new Data Protection Regulation? #946142
Hey Vera,
No not yet, but we are working on those updates also.
If you want to add us any details of what they should be, keep us updated.Best regards,
BasilisApril 24, 2018 at 8:24 pm in reply to: Sidebar settings – add background color to right sidebar #946140Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey wacky32,
I loaded your web site and I cant see the code in functions, have you removed it?
Best regards,
BasilisApril 23, 2018 at 8:42 pm in reply to: "Less than" sign < in title or text crashes the icon list #945553Hi,
We have asked Gunter & Tina to take a look :)
Best regards,
BasilisApril 23, 2018 at 8:42 pm in reply to: Updated Enfold and ive lost some custom css how do i restore my site #945552Hi,
Yes you an always get extra support by Renewing the support license from Envato!
If that is what you mean :)Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisApril 23, 2018 at 8:36 pm in reply to: Archive page shows up as last post in blog grid layout #945549Hey HAJ-MBJ,
Can you please provide us also with WordPress admin login?
Best regards,
BasilisApril 23, 2018 at 8:20 pm in reply to: how to make picture full width on half column section? #945542Hi,
Thank you very much for updating us regaridng that, we appreciate it a lot
Best regards,
BasilisApril 23, 2018 at 8:20 pm in reply to: Adding two images to header on the right in addition to logo on the left #945539Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisHi,
We will do, please do not go through topics like that.
Thank you.
Best regards,
BasilisHi,
We will do, please do not go through topics like that.
Thank you.
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisHey laptophobo,
Can you show us what you are trying to highlight with a screenshot so we can try to review on a demo installation of our side?
Best regards,
BasilisApril 23, 2018 at 8:05 pm in reply to: WooCommerce Products built with Avia Layout Builder not displaying after upgrade #945527Hey HuxburyQuinn,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
I do not see something in private, which private of all?
Best regards,
BasilisHey zibbaldone,
You right here, where is our Support and we will be helping you!
Can you please define ” before ” What other changes you did or some more details so we can understand the process please?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisApril 23, 2018 at 7:57 pm in reply to: Problems with icons, buttons and separators after Enfold update #945518Hi,
Can you check with a different one, not yours?
normaly that is happening from cache so it is really strane that we do see that issue on the current installationBest regards,
BasilisHey godgeneral16,
Please go to Settings -> Permalinks, from there select custom and save.
That needed so your links can go through again and be updated.Best regards,
BasilisHey hazelallturf,
Can you please show us an example of what you mean, so we can see if it is something easy and quick where we can help you?
Best regards,
BasilisHi,
Thank you for contacting us.
The fees are applied to Envato – Themeforest where the theme is bought from.
You can from there then renew your support.Let us know if you have any other question, we will be more than happy to help.
Best regards,
BasilisApril 23, 2018 at 7:44 pm in reply to: Min-width of av-tab-section-tab-title-container not calculated correctly #945507Hi,
The problem is on the screen size.
On me, with a big screen I can see everyhting in one line.
Unfortunately the amount of tabs you are using is actually really big..Best regards,
BasilisHi,
Thank you for letting us know about that – we much appreciate it!
Best regards,
BasilisHi,
have you tried to contact the plugin developers to see if they can help you out?
Best regards,
BasilisHi,
You can hide it with CSS that can be added to the admin panel.
If you need help with that customization please consider to hire someone to help you out with it./Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisHi,
Let us know if you tried it and if it worked.
Best regards,
BasilisHi,
I am afraid there are not a lot of what we can do.
As you can see the issues are related to the plugins and not to enfold, so best is to look for an update with them.Thank you
Best regards,
BasilisHi,
When you change the images sizes, you also need to Regenerate Thumbnails / Images.
Please do that and it should be fine after.Best regards,
BasilisHi,
Thank you very much for your suggestion!
We will do forward it to our developers for extra review.
Best regards,
Basilis -
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