Forum Replies Created
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Hi,
Unfortunately we haven’t tested something so we know how and what works properly.
Best regards,
BasilisHey JBley,
We would need to have a way to access the web site :)
Best regards,
BasilisHey bilisimgaraji,
Assigned ticket to Yigit – thank u for your patience :)
Best regards,
BasilisHi,
I removed your access – please create your own ticket.
Best regards,
BasilisHi,
The size you show us on desktop does not exist, it shows that the menu is not getting into responsive mode.
jave you tried on mobile? how it looks?Best regards,
BasilisHey mosummers,
Have you cleared cache on mobile?
Best regards,
BasilisHi,
Can you please update the header.php file inside the child theme? :)
Best regards,
BasilisSeptember 9, 2018 at 7:59 pm in reply to: How to add a date and author on single post grid layout. #1007678Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisSeptember 9, 2018 at 7:58 pm in reply to: Enfold mobile logo and burger displaying in the centre #1007677Hi,
Thank you very muh for sharing it – we appreciate it a lot!
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Can you please make sure you copy it from the forums and not any emails?
Best regards,
BasilisSeptember 9, 2018 at 7:49 pm in reply to: Issues with lightbox linking to ALL images on blog page #1007674Hey Luke86,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisSeptember 9, 2018 at 7:44 pm in reply to: Hide the checkbox privacy policy text on the sent email (autoresponder)? #1007666Hey siteraum,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Yes, can you please disable the cache so it can be worked out?
Best regards,
BasilisSeptember 9, 2018 at 7:19 pm in reply to: Titles on Accordion List have disappeared or become corrupted. #1007658Hi,
The point is that we do not see that issue on our installations or to other installations, so we want to give a look at your own installation!
Best regards,
BasilisHi,
Unfortunately no, but we will do ask that to update on our documentation!
Best regards,
BasilisHey gofitsports,
You can change the background from the Theme Options Page.
It is located there for you to review.Best regards,
BasilisHey enricobaumgart,
Can we see your web site URL?
Best regards,
BasilisHi,
Can you please provide us a temporary FTP access (via private data field) & login details for the admin??
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisSeptember 5, 2018 at 9:28 pm in reply to: how to custom the tab, category and 404 page on the dashboard? #1006342Hi,
That is not supported yet from our theme. You would need to create a child theme and start modifying the pages from there.
Best regards,
BasilisHi,
Remove it – you wouldnt need it again no :)
Best regards,
BasilisHey Marie-Claude,
How do you want it to look on mobile – send us a screenshot and we will see how it would help out.
Best regards,
BasilisHi,
Would it be easier for u to post in English for us so we can help better?
Best regards,
BasilisSeptember 5, 2018 at 9:22 pm in reply to: Social Share links go to http:// instead of https:// #1006337Hi,
Please change URL to:
‘facebook’ => array(“encode”=>true, “encode_urls”=>false, “pattern” => “https://www.facebook.com/sharer.php?u=[permalink]&t=[title]”),
should work :)
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisSeptember 5, 2018 at 9:21 pm in reply to: Blurry Product Image in WooCommerce and bigger button #1006332Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisSeptember 5, 2018 at 9:21 pm in reply to: Using the Masonry Gallery Animation with Layout Elements or Images? #1006331Hi,
Hvae you placed the code that Ismael provided, to your custom CSS?
Best regards,
BasilisSeptember 5, 2018 at 9:21 pm in reply to: Enfold MyFonts install works on homepage but not on subpages #1006330Hi,
The font file needs to be a full link, so it can be used inside the sub-pages.
Please do include your URL.Best regards,
Basilis -
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