Forum Replies Created
-
AuthorPosts
-
Hey pddcoms,
That is not an image but an icon :)
Can you give us what you need to add, so we can take care of that?Best regards,
BasilisHey MBuz,
I think it is better to discuss that problem with your web host as it seems that something is wrong on that side of things!
Best regards,
BasilisHi,
If you remove the .postid-736 it will show better for sure.
Thank you :)
Best regards,
BasilisHey Lia,
Thank you for contacting us!
– SEO READY: Yes, our theme is optimized to rank organicaly in Google SEO Results
– Clean COde: Yes, our code is clean and you can even load modules only when you need them
– Our latest released was focus on Speed Optimised, yes.
– Yes!
– Yes, we do offer multiple sidebars.Refund are through Envato MarketplaceQ
Best regards,
BasilisSeptember 21, 2018 at 10:25 pm in reply to: Accessing an Enfold page from HTML site, WP Enfold is located in a subdirectory. #1012924Hey David,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisSeptember 21, 2018 at 10:25 pm in reply to: MailChimp : "Something went wrong, please try again." #1012923Hey Lukas,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisSeptember 21, 2018 at 10:24 pm in reply to: Autocomplete form not working (iHomeFinder), theme conflict #1012922Hi,
But what are the details, u posted us only the web site link? :)
Best regards,
BasilisHi,
Can you please post us your link?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Thank you for sharing the solution! :)
Best regards,
BasilisHi,
Actually can you please consider contact them as the issue does seem to be from there yes.
Best regards,
BasilisHi,
Unfortunately not yet – our development team does have an update but not yet finished for release.
Best regards,
BasilisSeptember 21, 2018 at 10:07 pm in reply to: Links not working when using Custom top and bottom margin #1012916Hi,
The problem is on the way you have placed the elements. The element is been over-placed so it does not work as should.
Best regards,
BasilisHi,
That is also outside from our Support policy, so we are doing the best we can to help.
The custom class you added is modifying the spacing that is why it looks like that.Best regards,
BasilisHey intermarketer,
Thank u!
Best regards,
BasilisSeptember 21, 2018 at 12:42 am in reply to: enfold theme testinstallation für unsere Kunden als DEMO #1012551Hey Marcus Dressler,
Could you please post in English, so we can help you faster please? :)
Best regards,
BasilisSeptember 21, 2018 at 12:42 am in reply to: Open links from a masonry grid into a new window #1012548Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisHi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisSeptember 21, 2018 at 12:39 am in reply to: Autocomplete form not working (iHomeFinder), theme conflict #1012546Hey sublime5o,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisSeptember 21, 2018 at 12:39 am in reply to: Extra Black "Hamburger" Menu appears on website in all screen formats #1012545Hey dcarlsondesign,
with the black box, you mean the background on the menu?
Best regards,
BasilisHey elvirais,
Yes it is possible, please do consider to contact the plugin developer so they can help you out.
Best regards,
BasilisHey John,
1. Unfortunately no, we do not save to DB.
2. Yes, but it would require to do it with some custom code
3. Yes, but it would again require to do it with some custom code!Best regards,
BasilisHey scotthco,
Here you can find all the code related to forms
https://github.com/KriesiMedia/enfold-library/tree/master/actions%20and%20filters/ALB%20Elements/Contact%20Formand how to modify them :)
Best regards,
BasilisSeptember 20, 2018 at 11:59 pm in reply to: Adjust position of logo and mobile menu at a certain screen resolution #1012532Hey webWahine,
Can you please show us a screenshot and the exact screen size / resolution?
Thank you
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisHi,
Yes, but unfortunately that is because the Safari version is really old and it is not something we can do with it.
Best regards,
BasilisHey Alteks,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey lech07,
You can install a plugin, example Loco Translate and you can rename the slugs from there :)
That should fix your problem really quick!Best regards,
BasilisHi,
Let us know how it will go please! :)
Best regards,
BasilisHi,
can u also provide us with FTP details please?
Best regards,
Basilis -
AuthorPosts
