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July 24, 2018 at 4:06 pm in reply to: Page elements not loading after upgrade to 4.4.1 #989237

BanquetsSupport
Participant

Yigit – can you confirm whether you’re able to access the files now?

July 23, 2018 at 6:55 pm in reply to: Page elements not loading after upgrade to 4.4.1 #988826
BanquetsSupport
Participant
Hi Yigit. Details attached
- This reply was modified 7 years, 7 months ago by BanquetsSupport.
July 20, 2018 at 8:09 pm in reply to: Page elements not loading after upgrade to 4.4.1 #987995

BanquetsSupport
Participant

Victoria – please can you respond – we still have the problem and it needs resolving urgently.

July 20, 2018 at 8:08 pm in reply to: Page elements still not loading after upgrade to 4.4.1 #987994

BanquetsSupport
Participant

Please respond to the previous message

July 19, 2018 at 6:42 pm in reply to: Page elements still not loading after upgrade to 4.4.1 #987573

BanquetsSupport
Participant

Yigit – please can you update me – did the updated details give you the access you need to resolve this issue?

July 19, 2018 at 6:40 pm in reply to: Page elements not loading after upgrade to 4.4.1 #987571

BanquetsSupport
Participant

Hi Victoria,

We upgraded the PHP version on this server a few days ago and the problem is still happening:

WordPress 4.9.7 running Enfold theme.
Running PHP version: 7.0.30-1+ubuntu14.04.1+deb.sury.org+1

Can you please further investigate the issue.

July 18, 2018 at 11:00 pm in reply to: Page elements still not loading after upgrade to 4.4.1 #987207

BanquetsSupport
Participant

We don’t use a control panel, like cPanel.

Updated connection details in Private Content

July 18, 2018 at 4:03 pm in reply to: Page elements still not loading after upgrade to 4.4.1 #987070

BanquetsSupport
Participant

Hi Yigit. FTP is not enabled on the site. See private content for other access details.

July 18, 2018 at 3:21 pm in reply to: Page elements still not loading after upgrade to 4.4.1 #987031

BanquetsSupport
Participant

Hi Yigit.

The site is displaying all pages, but some content on the homepage is not displaying any more – see screenshot in private content field.

This content was displayed before the theme upgrade. The other pages are still displaying content correctly.

July 17, 2018 at 9:37 pm in reply to: Page elements not loading after upgrade to 4.4.1 #986653

BanquetsSupport
Participant

The server is running PHP version: 5.5.9-1ubuntu4.14

What is the broken dependency? And why does the widget work on other pages?

July 16, 2018 at 7:08 pm in reply to: Page elements not loading after upgrade to 4.4.1 #986062

BanquetsSupport
Participant

See private content to link for Performance settings – the problem still exists.

July 16, 2018 at 6:44 pm in reply to: Page elements not loading after upgrade to 4.4.1 #986041

BanquetsSupport
Participant

Hi Support.

Have you been able to take a look at this yet? I would appreciate any support you can offer as a matter of urgency.

Thank you.

July 14, 2018 at 12:18 pm in reply to: Page elements not loading after upgrade to 4.4.1 #985473

BanquetsSupport
Participant

This reply has been marked as private.
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