Page 4 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 26 posts - 91 through 116 (of 116 total)

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June 13, 2018 at 11:39 am in reply to: Latest Update Hides Titles and Video in Main Header Colour Section #972240

ballindigital
Participant

https://prnt.sc/jue3p3

https://prnt.sc/jue4zn

This is in two different browsers..

If you look at the code of the pages it’s all there but it doesn’t show.

Here are some more screenshots:

https://prnt.sc/jue73k

https://prnt.sc/jue7dt

https://prnt.sc/jue7fv

May 15, 2017 at 11:07 am in reply to: iPhone Menu Scrolling Issue #793249

ballindigital
Participant

Yes this seems to have fixed the issue!

Thank you so much!

I had faith that you guys would get it sorted 😊

May 9, 2017 at 11:57 am in reply to: iPhone Menu Scrolling Issue #790181

ballindigital
Participant

Hi,

No I haven’t.. My programming knowledge is very limited so I don’t have the skills to.

Rather then going back and forth with questions and answers I’d appreciate you guys making an effort in to solving the actual problem here.

My client is getting really annoyed with me. I’ve assured him that the support team at Kriesi know exactly what they’re doing and will help to solve the issue.

I found another website with the exact same issue.

cloverleafmaintenance co.uk

I bought this theme for a reason and the menu system is what swang the pendulum in Enfold’s favour.

I don’t want to have to answer any more questions.

You guys have the login details.

I just need help fixed.

Thanks,

Harvinder

May 8, 2017 at 3:53 pm in reply to: iPhone Menu Scrolling Issue #789678

ballindigital
Participant

Hi,

It seems to work fine with the construction demo.

Thanks,

Harvinder

May 6, 2017 at 3:03 pm in reply to: iPhone Menu Scrolling Issue #788841

ballindigital
Participant

Hi,

Yes I cached the page and tested on different devices.

I can’t understand why this is happening?

The slick menu system is what actually convinced me to go with Enfold ahead of Divi.

I’m very disappointed.

Harvinder

May 5, 2017 at 2:05 pm in reply to: iPhone Menu Scrolling Issue #788384

ballindigital
Participant

Hi,

This doesn’t work.

Thanks,

Harvinder

May 3, 2017 at 8:23 pm in reply to: iPhone Menu Scrolling Issue #787366

ballindigital
Participant

https://www.dropbox.com/sh/wv0wwogaymao4he/AAB8qZzle1um38XHJDofOHcta?dl=0

May 3, 2017 at 8:14 pm in reply to: iPhone Menu Scrolling Issue #787357

ballindigital
Participant

Hi,

Do you have an email where I can send/upload the video to?

I’ve just tested on my friends iPhone and it’s the same issue.

Thanks,

Harvinder

May 3, 2017 at 7:42 pm in reply to: iPhone Menu Scrolling Issue #787343

ballindigital
Participant

Ok,

I’ve disabled it but there was never an issue with the desktop.

Only on mobile and tablet devices.

It doesn’t appear to have made any difference.

I’ve just tested it on my phone.

Thanks,

Harvinder

May 3, 2017 at 7:34 pm in reply to: iPhone Menu Scrolling Issue #787338

ballindigital
Participant

Hi,

Do you mean W3 Total Cache?

Shall I disable this and then try?

Thanks,

Harvinder

May 2, 2017 at 9:01 pm in reply to: iPhone Menu Scrolling Issue #786700

ballindigital
Participant

Hi,

I’ve just tested on an iPad and a different iPhone and it is the same issue..

It just seems to be on the homepage only.

It works find on all the other pages..

Harvinder

May 2, 2017 at 8:27 pm in reply to: iPhone Menu Scrolling Issue #786676

ballindigital
Participant

Hi Victoria,

Thanks for getting back to me.

It doesn’t really make much sense to me.. Are you suggesting that this may be causing the issue?

What do I need to do from here?

Thanks,

Harvinder

May 2, 2017 at 6:09 pm in reply to: iPhone Menu Scrolling Issue #786600

ballindigital
Participant

Hi,

I’ve tried this but it doesn’t seem to have any effect..

It’s still an issue.

Thanks,

Harvinder

May 1, 2017 at 11:26 am in reply to: iPhone Menu Scrolling Issue #785647

ballindigital
Participant

Hi,

Yes this was the first thing that I did but it didn’t change anything.

Thanks,

Harvinder

April 20, 2017 at 11:01 pm in reply to: Facebook #780876

ballindigital
Participant

Ok cool – we had a country restriction on there so when I turned that off it’s visible now.

Thanks!

April 4, 2017 at 10:00 pm in reply to: Contact Form In Main Slider #772026

ballindigital
Participant

Which of these elements should I be using?

There is nothing called Layer Slider..

I am using the Fullwidth Easy Slider.

April 4, 2017 at 9:21 pm in reply to: Contact Form In Main Slider #771995

ballindigital
Participant

Hi,

This is still confusing..

Can you give me clearer instructions?

Do you mean the Advanced Layerslider in the media elements?

Yes or no?

Thanks,

Harv

March 29, 2017 at 8:46 pm in reply to: Blog – how to display author comments date etc under blog title? #769059

ballindigital
Participant

Hi,

Thanks for sorting this out for me,

Something has seemed to have happened to the css code which I had put in to hide certain elements on mobile..

The homepage now has the following text appearing where I had it in place:

“only screen and (max-width: 990px) { .only-desktop { display: none !important; }}’]”

Any idea why this has happened?

These elements are no longer hidden on mobile and I can’t seem to delete the text..

Thanks,

Harvinder

March 18, 2017 at 1:17 pm in reply to: Blog – how to display author comments date etc under blog title? #762876

ballindigital
Participant

Hi,

Details are down below..

Thanks,

Harvinder

March 17, 2017 at 11:43 pm in reply to: Blog – how to display author comments date etc under blog title? #762779

ballindigital
Participant

I don’t understand why this is a customisation when it’s on your example pages in the demo?

This was one of the reasons why I invested in the theme.

Why is it not there as standard?

March 15, 2017 at 7:37 pm in reply to: Blog – how to display author comments date etc under blog title? #761572

ballindigital
Participant

Hi,

This is the site:

http://www.multiplumb.co.uk

This is the blog:

http://www.multiplumb.co.uk/blog/

This is the actual blog post in question:

http://www.multiplumb.co.uk/bathroom-installation-how-long-will-it-take-for-new-bathroom-to-be-fitted/

I want the author, comment details etc to show on both pages..

Thanks,

Harvinder

March 5, 2017 at 6:53 pm in reply to: Contact Form In Main Slider #755985

ballindigital
Participant

Do you mean the Advanced Layerslider in the media elements?

February 24, 2017 at 1:59 pm in reply to: Google Maps Issue #751387

ballindigital
Participant

Hi,

I still can’t get this to work..

I’ve followed all of the steps that you outlined.

Harv

February 10, 2017 at 11:49 am in reply to: Google Maps Issue #745337

ballindigital
Participant

Hi,

I’ve attached the images in the link.

Thanks,

Harv

February 7, 2017 at 7:43 pm in reply to: Google Maps Issue #744045

ballindigital
Participant

Hi,

I’ve migrated the site to a new domain.

I’ve attached the new login details.

Thanks,

Harv

February 6, 2017 at 8:57 pm in reply to: Google Maps Issue #743598

ballindigital
Participant

Hi,

I’ve tried a few different coordinates but they don’t seem to work..

I’ve entered the correct API details in the setup page..

When I try and ‘fetch’ the coordinates it still comes up with this warning:

An error occurred
X
Google changed the way google maps work. You now need to enter a valid Google Maps API Key

You can read a description on how to create and enter that key here: Enfold Google Settings
Thanks,

Harv
Author

Posts

Viewing 26 posts - 91 through 116 (of 116 total)

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