This is for the support staff!! You should all be a shame off your self’s. This is not right how you treat people. And you beter test your themes before release it.

Hi Yigit,

Thanks! but that is not what i mean. I want it like this website full screen hero.
On that website the text layers or good not fall out the canvas. Why it do not work on the new version from enfold theme?

And what is wrong whit the error i still get in the web console?

Uncaught TypeError: Cannot read property 'ready' of undefined
at l (avia.js?ver=4.2:2481) 

Best regards,
Astrid

Hi,

My excuses for not having patience.

For example there were two Enfold parent themes installed on your website.
That is strange the child and parent theme is only installed and i just did a new clean install whitout child theme and i have the same issue`s.

I read about why the videos wont auto play on mobile and tablet, now i understand that. I have the next isues,
i still getting the error in the console after updating WordPress. Next issue is the layers wont stay into the canvas width (see screenshot), the layers fall out off the canvas from LayerSlider. And last issue is when i turn out the video for tablets it still show the video on tablet. On phone it work it show the picture background instead the movie.

Regards,
Astrid

• This reply was modified 7 years, 4 months ago by astrid1977.

Hi,

Thanks, but the error is still there and my question is why the movie don`t automatically play on mobile :D

Uncaught TypeError: Cannot read property ‘ready’ of undefined
at l (avia.js?ver=4.2:2481)

What i do not understand is that i waited for 12 hours without bumping or replying to my own thread and din`t get a reply and other get helped in a couple of minutes. So there for i am pissed off.

Hi Victoria,

I updated the crendentials.

Hello. I am waiting for 24 hours for a reply from the support. Everybody is getting support in minutes. Why the special treatment?

Hello?

How long i need to wait on a reply form the support?