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  • in reply to: Tokens (plural!) not accepted by our theme update page #1476833
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    in reply to: Tokens (plural!) not accepted by our theme update page #1476685

    Please re-read my first message above, since I have edited it with clarifications.

    The second and third licenses we purchased in 2021 and 2025 (today). (There was actually an original – the first – license purchased by a previous web designer in 2015. We needed our own access to the theme and its account, so we purchased the second license in roughly 2021.)

    Both the 2021 and 2025 (purchased today) license tokens get the valid check mark, but also now get the errors.

    1. Neither license token is being used on any other site but this one.
    2. They are both Standard Licenses.
    3. Based on your provided link above, how can I see – and modify – what our Enfold Standard License has access to? I’ve tried finding those options but cannot.
    4. I have placed 4 questions in the original message above, which I’d greatly appreciate guidance with.
    5. I appreciate the option to extend support, but I’m not sure how to get a refund on the new license I purchased, and my primary concern is to get this theme updated (quickly, at my client’s request).

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