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Thank you Basilis, I appreciate your reply and for putting our minds at ease. As long as you’re aware and are looking into it, thats all we can ask of you. Have a great day!
There is definitely something in the theme that is causing this problem. Simply want theme support to simply acknowledge the issue, take extreme ownership of the problem it’s causing more than 1 customer, and investigate. Thanks in advance support.
Can you please explain why that is causing issues only using the enfold theme? Ultimately the subscribe to newsletter widget was there for a reason, so people so subscribe to the newsletter. Removing the widget and not addressing the underlying issue within the theme is unacceptable. Please advise.
Dear kriesi support,
Can someone please assist Ismael on the issue i’m experiencing with your theme? Lets knip this issue in the butt so it doesn’t escalate more than needed.
Ismael,
The product example in question can be viewed here https://andthepuppyhowls.com/product/big-daddy-blowin-hot-short-sleeve-unisex-t-shirt/
If you were to login to the backend of this product you can CLEARLY see there are attributes for example “Color” and “Size”. Please see the screenshot here https://andthepuppyhowls.com/wp-content/uploads/2018/02/example.jpgThe VARIABLE product has ATTRIBUTES for both COLOR and SIZE and are checked for USED FOR VARIATIONS. The problem has NOTHING to do with the product and/or the product’s configuration. The issue doesn’t exist on Twentyseventeen theme, only on Enfold. PLEASE ADVISE!!
Hi Ismael,
I’m concerned you’re not actually looking at this problem. I provided login information, you could have easily logged in and seen that the attributes already exist for the variable product.
The issue is not Woocommerce, the issue is this theme. Please look into this with an unbias eye. The simple test of switching to default twentyseventeen theme and function working properly proves the issue is with theme. Please escalate to 2nd level theme support.
Yes I purged cache after changing settings. Even tried different browsers and even different devices. Still same issue. See credentials below, thanks.
Hi Ismael,
I am having this exact same issue. I’ve tried your recommendation of changing Enfold > Shop Options > to both default enfold product gallery & woocommerce 3.0 product gallery. Neither resolve the issue. You can view a test product online below
If you change the “color” variation you’ll see the product image isn’t changing even though each variation has it’s own seperate image. For grins I switched to default “Twentyseventeen” theme and the function works successfully. It’s something within the theme thats overriding woocommerce thats causing this issue. Please advise, thanks.
Hi Basilis,
I just updated the Woocommerce plugin to version 3.3. The issue seems to be resolved. I also noticed there is an update available for enfold to version 4.2.2.
I’m going to hold off for now. It seems updating the woocommerce plugin resolved the issue but i’m curious as to why? is there files within enfold that override woocommerce core plugin files? it seems so as originally when switching themes (before updating woocommerce) the issue was resolved. But after the update to woocommerce the issue seems to have went away on enfold. I’m happy the issue seems resolved but i feel there is opportunity here to prevent future issues with other users. Thanks!
Ismael,
Can’t believe it took 5 days to ask an introductory question that I already covered in my intro post. It is happening on multiple products, not just one. I’ve already tried disabling all plugins except for Woocommerce and testing, issue still exists. The only way the issue goes away is if I switch themes. Please advise asap. I’m losing money because customers can’t order certain products for no logical reason.
Is there a way to temporarily disable all Woocommerce integration with the theme so it’s just using Woocommerce template files and CSS? I appreciate any and all advice, please advise thank you.
