Forum Replies Created

Viewing 30 posts - 1 through 30 (of 47 total)
  • Author
    Posts
  • in reply to: Depricated function errors showing in front end #1471610

    Hi,
    thanks for explaining that – not an area I know about. I had made sure the PHP version was recent. I have now used a plug-in to hide the warnings so all looks good. If the warning is not critical and no action is required re Enfold I will leave it. You can mark as sorted.
    Thanks again for your ongoing support and your wonderful theme which I continue to use exclusively!
    Anne

    in reply to: Depricated function errors showing in front end #1471551

    Hi, thanks for your quick reply.
    Our install of Enfold is the latest version 6.0.6. My client is not very happy about seeing this on the site even if not critical. Is there no way to fix the issue?
    I don’t usually touch the wp-config.php files and I’m not using a child theme – so wouldn’t I have to keep adding the debug setting?
    Thanks,
    Anne

    in reply to: Indexing Issue #1467786

    Thank you, I appreciate you looking into this for us.
    You can mark the topic closed.
    Anne

    in reply to: Indexing Issue #1467642

    Did you have any other thoughts on why only our Enfold sites have this behaviour?
    Anne

    in reply to: Indexing Issue #1467514

    Hi, I know the sites are all on the same server manages by our developer – he was wondering why only the Enfold sites had this behaviour. I will pass on your reply,

    Thanks, Anne

    in reply to: Indexing Issue #1467510

    This has come back from our developer for me to ask you (sorry, its not an area I understand. so relaying the info):

    “Thank you for your reply to adding in server directives. We can do this however we would like to add that we are at a loss on this. Because we work with Enfold and several other themes, including page builders we find we don’t need to add any server directives. These other themes and page builders don’t specify them either and their GSC accounts are clean of any paths related to WP Admin area and Theme paths.
    So, I am quite confused why we would need to do this step specifically for Enfold?”

    in reply to: Indexing Issue #1467502

    Thank you – i’ll get them to check.

    Anne

    in reply to: Indexing Issue #1467405

    Hi,
    I have a reply from my colleague – i hope I am explaining this correctly:
    Is it possible for you tell us why the files and folders for Enfold, which are from the WordPress Admin side, are being picked up by Google and its crawlers? Files served within the administration area including WordPress themes folder should never be crawled and indexed. You can refer to the image that was attached initially.

    Thanks, Anne

    in reply to: Indexing Issue #1467260

    Thanks Ismael,
    I will pass this on and let you know if any other questions,
    Anne

    in reply to: Indexing of website showing strange ulrs #1440557

    Thank you for explaining further – I will look into this,
    thanks,
    Anne

    in reply to: Indexing of website showing strange ulrs #1440546

    Hi,
    this is not something I understand so I would have to get a developer involved.
    I’m trying to understand why this would suddenly happen on a new build on a server that has not experienced this before with Enfold. Nothing different about the website. Do you know? Is it an Enfold issue?
    Thanks for your help,
    Anne

    in reply to: Enfold licenses keeping track #1414185

    Hi, Sorry for late reply.

    I thought that Envato / Theme Forest created one token for Enfold, so I only have the one same token loaded on each site. So I must have got that wrong for the last 10 years! How do you create a token each time you purchase?

    Thanks,
    Anne

    Hi,
    thanks for looking into this for me. It will be interesting to see if anyone else has this issue. I will let you know if it crops up again.
    Always appreciate your support – 9 years designing websites exclusively in Enfold and still going strong! Its a pleasure to work with,
    thanks,
    Anne

    in reply to: Pricing table edit to text in row messes up whole table #1403693

    Hi, thanks for your reply and sorry to be late getting back to you.
    No odd formatting on the table I can see. I don’t know how to look for invalid html tags?
    I deactivated each plug-in but no change.
    I was only able to fix this and edit the one numeral I needed to change in the table by restoring an older version of the page, going back to the page and seeing the code displayed and finding the line and editing there.
    I hope it will right itself by the time I need to do another table price edit.
    Thanks,
    Anne

    in reply to: Shop category thumbnail images are suddenly the wrong size #1372874

    Thank you very much – that works perfectly. I’ve fixed 2 website’s displays already.
    I had wondered if I needed to select a location under Insertion’ – it is currently set to ‘Run everywhere’ so I guess that’s correct?
    Brilliant support as always from Enfold!

    Thanks, Anne

    in reply to: Shop category thumbnail images are suddenly the wrong size #1372470

    Hi, sorry for the delay – my last reply did not send!
    So I installed the plug-in and added the code snippet – just wondering if you can please tell me what location to select? Any other settings I need to konw – I’m new to this. And I assume its set as an HTML snippet?
    Thanks, Anne

    in reply to: Shop category thumbnail images are suddenly the wrong size #1371179

    Hi, thanks but I am not using a child theme and would have to keep updating that code? I don’t as a rule get into adding php code as I’m not confident with it.
    Not sure why the sudden change – all was fine before. It will probably affect 3 shops I manage which is quite worrying. Is there not going to be a fix for this? I can send a log in if you need to look further.
    Thanks – always appreciate your help, Anne.

    in reply to: Layerslider 7 add h1 title #1355666

    Thanks – close this now!

    in reply to: Layerslider 7 add h1 title #1355551

    Thank you very much – got it. did not see that!
    Great support as always from Enfold.
    Anne

    in reply to: How to use reCaptcha2 Invisible on Contact Form #1338779

    Hi,

    thanks – the post I read said there was another version called ‘ReCaptcha V2 Invisible’ which is different from V2 and V3. The ‘Invisible’ version is the one we have a key for. I don’t want to waste your time on this – I’ll have to look into it further. V3 seems to have a lot of parameters to set which I don’t want.

    Thanks for your help,
    Anne

    in reply to: How to use reCaptcha2 Invisible on Contact Form #1338548

    Hi,

    thanks for your quick reply. The Captcha I want use is actually a different one – not ReCAPTCHA 2 or ReCAPTCHA 3 – but one called ReCAPTCHA v2 (Invisible reCAPTCHA badge).
    I read about it here: https://developers.google.com/recaptcha/docs/versions

    Do you know about this one? We have selected it precisely in the Google account to get the right keys, but there is no match to select for it in Enfold.

    Thanks,
    Anne

    in reply to: Headline Rotator – how to assign as Heading 1 #1302108

    Thank you so much! We had server issues yesterday and I couldn’t see those html options… wondered what I was missing – I thought they must be there! Perfect.

    in reply to: Critical errors on Enfold sites with WooCommerce #1254229

    Hi Rikard,

    yes I still got the messages in a private browser window. it went on for some hours but they have gone now.
    Thanks for the advice about contacting the plugin author – I will do that.
    Once again, I appreciate all your help.

    Thanks,
    Anne

    in reply to: Critical errors on Enfold sites with WooCommerce #1253820
    This reply has been marked as private.
    in reply to: Critical errors on Enfold sites with WooCommerce #1253812

    Hi Rikard,

    thanks – yes the messages have gone now debugging is off. I just clicked around on the orders page and go a critical error message again. I don’t know what is going on. And I’m not sure if it’s affecting the front end at all.

    Thanks very much for helping – any suggestions for what I could do next or who to talk to?

    thanks,
    Anne

    in reply to: Critical errors on Enfold sites with WooCommerce #1253587

    Thanks Rikard,

    Yes, please disable debugging again. I think that will get rid of the message?

    I deleted Jetpack recently – and also WooCommere Services as I don’t use them. Is that an old error message then?

    Thanks,
    Anne

    in reply to: Critical errors on Enfold sites with WooCommerce #1253545

    Hi Rikard,

    I see this info under site health status:

    Debug mode is often enabled to gather more details about an error or site failure, but may contain sensitive information which should not be available on a publicly available website.

    The value, WP_DEBUG_LOG, has been added to this website’s configuration file. This means any errors on the site will be written to a file which is potentially available to all users.

    The value, WP_DEBUG_DISPLAY, has either been enabled by WP_DEBUG or added to your configuration file. This will make errors display on the front end of your site.

    Do you need to remove the debug info?

    Thanks,
    Anne

    in reply to: Critical errors on Enfold sites with WooCommerce #1253544

    Hi Rikard,

    URGENT: I just went to he site and I’m getting a message: Notice: Constant WP_MEMORY_LIMIT already defined in /home/flowersb/public_html/wp-config.php on line 113

    This is in the admin area and on the live site at the top under a purple section that was not showing before. It is causing the message to interupt the header of the website. Do you know what this is or how to sort that?
    Thanks,
    Anne

    in reply to: Critical errors on Enfold sites with WooCommerce #1253450

    Hi Rikard,
    thanks so much for taking the time to look at that for me. I guess if you can’t see anything there, I should close this thread and see if it it happens again.
    Thanks again – your theme and support are great!
    Anne

    in reply to: Critical errors on Enfold sites with WooCommerce #1253114
    This reply has been marked as private.
Viewing 30 posts - 1 through 30 (of 47 total)