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  • October 1, 2015 at 8:07 am in reply to: Video previews stopped working #511983
    Andy_Gadge

    Hi Josue,

    We did. The problem is that this functionality stopped working after a while we had made the last update.

    Thanks.

    September 30, 2015 at 10:18 pm in reply to: Video previews stopped working #511852
    Andy_Gadge

    Hi Rikard,

    I’m afraid that would be quite a challenge. I consulted with the team and they indicated quite a lot of risks.

    Can we do something to fix the issue as-is without further theme upgrades?

    Thanks.

    September 27, 2015 at 10:58 am in reply to: Video previews stopped working #509651
    Andy_Gadge

    Hi Ismael,

    The thing is that we made some customization (not related to this or related functionality block – as I was told). Updating the theme would make them go away. Please find the credentials in the private area.

    Thanks for your help!

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