Hi,

we are not your hosting provider, so please contact them to check your error log. Please reach us only for questions/issues directly related to the theme.

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

I don’t fully get what you’re trying to show us in your picture. Moreover I can’t open your website in farsi (s. private link). I just get blank page.

So for
1.) we need a link which works and shows the elements in question
and
2.) a mockup showing exactly the results you want to achieve (instead of showing the problem).

Best regards,
Andy

Hi,

Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

Best regards,
Andy

Hi,

this is getting very confusing here, as different people are posting about different problems. Please use your very own ticket to adress your issue.

I tested WP 4.7. with Enfold and it works fine for me. So there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Also make sure is your issue is not rooted in for example a caching issue.

Best regards,
Andy

Hi,

we have a temporare quick fix for the curent WPML issue:

/**
* This fixes the issue with truncated links in Enfold theme with WPML 3.6.0
* WARNING: ILLEGAL STRING OFFSET 'LANGUAGE_CODE' IN …\WP-CONTENT\THEMES\ENFOLD\CONFIG-WPML\CONFIG.PHP ON LINE (number of line)
*/
add_action( 'init', 'wpmlcore_3776_temporary_fix' );
function WPMLcore_3776_temporary_fix() {
remove_filter( 'WPML_filter_link','avia_change_wpml_home_link', 10 );
}

You can use this code inside functions.php.

Best regards,
Andy

Hi,

alright! Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hey Pommer,

es scheint für mich zu funktionieren in Safari: http://imgur.com/a/pIMQz

Gruß,
Andy

Hi,

wir müssten uns mal anschauen wie du das genau gemacht hast. Schicke uns also Admin Zugang zu. Scheint mir jedoch als wäre es besser gewesen, wenn du den LayerSlider verwendet hätest.

Gruß,
Andy

Hi,

I think it would be best to use a plugin with such a function, maybe one of these work goof for you:
https://de.wordpress.org/plugins/custom-header-extended/
https://de.wordpress.org/plugins/unique-headers/

Best regards,
Andy

Hi,

nutze einfach ein Child Theme und dann ist es dauerhaft.

Gruß,
Andy

Hi,

again I checked the page you’ve provided, but I can’t find any errors. It looks like this for me on Chrome and Firefox: http://i.imgur.com/xSHf5Or.png

So the site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

Best regards,
Andy

Hi,

please try this code inside your functions.php:

add_action('after_setup_theme','avia_remove_portfolio_breadcrumb');

function avia_remove_portfolio_breadcrumb(){
remove_filter('avia_breadcrumbs_trail','avia_modify_breadcrumb');
}

Best regards,
Andy

Hey borjag91,

donde esta el nombre que queres ocultar? en el footer? mira esto: http://kriesi.at/documentation/enfold/change-the-footer-text-and-link/

Saludos,
Andy

Hey jorgegurbindo,

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

If that does not help, then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hey anubis,

Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Andy