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Hi,
I checked it but it looks fine to me: http://i.imgur.com/oNh6IDt.png
Could you already fix it?
Best regards,
AndyHi,
I checked your WP menu, but you don’t have any 4th level menu items. I only see 3th level menu items. So can you provide us a menu where you implemented 4th level menu items and then send us a precise link so we can see what’s actual happening?
Best regards,
AndyFebruary 24, 2017 at 2:15 pm in reply to: Boxed layout display – issues on mobile devices WITHDRAWN #751397Hey Frances,
could you explain further please? and would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHi,
feel free to make a feature request about that to Kriesi: https://kriesi.at/support/enfold-feature-requests/
Best regards,
AndyHi,
you’re using Layer Slider as an external plugin, so best to ask plugin’s author about it’s functions. However, I looked at you homepage and your slider looks fine to me.
Best regards,
AndyHi,
send us a precise link showing your two header widgets and show us exactly how you want to position them (by a mockup using imgur.com or dropbox). Then we could provide you some precise css code to help you out.
Best regards,
AndyFebruary 24, 2017 at 2:03 pm in reply to: Broken pages when edited with Advanced Layout Editor and WPML #751389Hi,
unfortunately admin login is not working. Can you check please?
Best regards,
AndyFebruary 24, 2017 at 2:01 pm in reply to: What is the best way to do "facebook instant article" with Enfold Theme? #751388Hi,
unfortunately we have no experience with such a plugin, so best to search for another plugin, which works better for you.
Best regards,
AndyFebruary 24, 2017 at 1:54 pm in reply to: Different body backgrounds for each page without plugin ? #751386Hey!
you can just copy your code and insert different page-id’s to it or you can separate them with a comma, like:
.page-id-1 .your-custom-code, .page-id-2 .your custom code { font-size: 10px; }
Hope this helps!
Best regards,
AndyHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndyFebruary 21, 2017 at 7:29 pm in reply to: Whitespace under logo and main header on custom page #750128Hi,
add this code as well:
header#header { height: 113px; } #header_main { border: none; }
Hope this helps!
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyFebruary 21, 2017 at 7:23 pm in reply to: Mega Menu multiple menu sections within the same column #750123Hi,
simply activate “This columns should start a new row” when opening your column’s menu.
Best regards,
AndyFebruary 21, 2017 at 7:17 pm in reply to: BBPress not working: Content not visible on topics #750118Hi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyFebruary 21, 2017 at 7:15 pm in reply to: Blog post with the excerpt + link option shows the full content #750116Hi,
not sure if we can help you with this one, but could you share with us admin access as well please?
Best regards,
AndyHi,
you won’t lose your products, as they are stored inside your database. However, make sure to have a backup.
Best regards,
AndyHi,
sorry, but no idea what you want to achieve. Can you be more specific please? and please use imgur.com or dropbox instead, then we can see your screenshots in a bigger size.
Best regards,
AndyHi,
you can use a Color Section where you insert your custom background image.
Best regards,
AndyHi,
that’s default behavior. Feel free to make a feature request for Kriesi, as Josue already mentioned.
Best regards,
AndyHey Mark,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
Andy@millertimesites
Can you be more specific please? provide us screenshots highlighting the elements you’re talking about and show us exactly what you’re trying to achieve. Use imgur.com or dropbox.Best regards,
AndyHey riskagency,
in your WordPress menu don’t use a page for ABOUT, but a Custom Link instead, where you use ‘#” as URL.
Best regards,
AndyHi,
check it now, I could upload it without any errors/problems.
Best regards,
AndyFebruary 21, 2017 at 6:52 pm in reply to: How to remove sidebar widget and widget at bottom of Search Results page? #750100Hi,
use this code inside Quick CSS field:
.tax-product_cat h3 { display: none; }
Best regards,
AndyHey Vinicio,
it seems you could already manage to achieve it: http://imgur.com/a/mthxF
Best regards,
AndyFebruary 21, 2017 at 6:29 pm in reply to: ENFOLD : change font colour for mobile phone viewing only #750094Hi,
at first you need to do this: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Then you can provide a unique css class to your text element. Let’s say you use “text” ass your css class. Then add this code into Quick CSS field:@media screen only and (max-width: 767) { .text p { color: white; }}
Best regards,
AndyFebruary 21, 2017 at 6:26 pm in reply to: No table in mobile version & google maps doesn't work #750092Hi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyFebruary 21, 2017 at 6:24 pm in reply to: No email send by contact form – contact form 7 plugin works #750089Hey dillionline,
you need to follow the instructions from the documentation. Best to ask your host about it and tell them that they should not block WordPress from sending emails. If they can’t help you, then best to use Contact Form 7 plugin.
Best regards,
AndyHi,
make sure you and your server aren’t using any caching. Contact your host about it. Clear browser cache and hard refresh a few times. Deactivate all plugins to check if one is causing this issue. Check on another computer as well.
Best regards,
AndyHey Jan,
this is the default setting. If you deactivate it things won’t work well anymore. However, yo could hire a freelance developer for this job, if you really need it.
Best regards,
Andy -
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