Forum Replies Created
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AuthorPosts
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Hi Charlotte!
hm I can’t see any error on the links you have provided. Can you explain further what’s the problem about?
Regards,
AndyHey AWZ!
buy a new license, then you get a new themeforest account with user name and API key.
Regards,
AndyHey jdlauwereins!
hm will be very difficult to help without a link. Send us at least screenshots of the issue.
Regards,
AndyHey BuroStaal!
a token is required for step 2 of login. Please check.
Cheers!
AndyHi!
can you provide us a link to your site showing the elements in question please? we need to be able to inspect the elements.
We might need admin access as well. Post it here as private reply.
Regards,
AndyHi dreamitsolutions!
You are using an old version of the theme, so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards.
Cheers!
AndyFebruary 11, 2016 at 2:40 pm in reply to: Background video feature does not work for Safari or IE #581633Hi Kyle!
does it work when activating a default WordPress theme instead?
Regards,
AndyHey zeniitti!
check out this: http://kriesi.at/documentation/enfold/setting-up-your-mega-menu/
Best regards,
AndyHi jmkeyru35!
adjust font size with this code inside of Quick CSS field:
.avia-content-slider .slide-entry-title { font-size: 20px; }and adjust it as needed.
Remove date with this code:
time.slide-meta-time.updated { display: none; }Best regards,
AndyHey!
as I said this code is causing the font family to be as it looks now:
.home_box_left h2 { font-family: Aller!important; }Remove it or change “Aller” to another font.
Cheers!
AndyFebruary 11, 2016 at 2:31 pm in reply to: Blank header blank footer template doesn't work well in responsive mode #581624Hi!
header, footer and the rest of your website looks good to me on my mobile device. Which one are you using? please clear browser cache and check on another device as well. Can you provide screenshots of the issue please?
Best regards,
AndyHi!
can you provide us a precise link where we can see the issue please? could not find it anywhere on your site.
Best regards,
AndyHey!
admin login is required to see the link your have provided. Post it here as private reply.
Cheers!
AndyHey!
I checked your website on mobile and caption is appearing fine for me. Could you fix it? if not which result do you want to achieve? a mockup would be helpful.
Best regards,
AndyHi!
your plugins are still activated! you are using WP Super Cache Plugin, so go into plugin’s settings and choose to switch off caching. Afterwards clear browser cache and hard refresh a few times.
Cheers!
AndyHi!
there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Regards,
AndyFebruary 11, 2016 at 1:54 pm in reply to: Woocommerce Product Links in Advanced Layout Editor #581610Hey!
can you provide us a link to your site showing the elements in question please? we need to be able to inspect the elements.
Cheers!
AndyHi!
remove Rikard’s code again. Go and edit your masonry gallery. Check “Image Link” and choose “lightbox linking deactivated”. Would be best if you provide us admin access, so we can take a deeper look into it. Post login details here as private reply.
Best regards,
AndyHey!
you were using a caching plugin, so activate it again and go into plugin’s settings and choose to switch off caching. Afterwards clear browser cache and hard refresh a few times. Hope this helps. Check on another computer as well.
Best regards,
AndyHey!
feel free to follow kriesi via facebook and/or twitter to get notified about any news and updates.
Best regards,
AndyFebruary 11, 2016 at 1:39 pm in reply to: issue with style.css dynamically minified and not updated #581603Hi!
try to deactivate all plugins to check if one is causing this issue. Editor panel is still not available for me, please check and let us know when we can take a look into it.
Best regards,
AndyHey!
I tried to check your website but it does not open for me. I can’t even login as admin. I just see a preload logo. Can you check please?
Best regards,
AndyFebruary 11, 2016 at 1:25 pm in reply to: Responsive and problem in sidebar (other grid system ?) #581598Hi!
Would have been better to separate both question into two tickets.
1.) Try this code in Quick CSS for iPad portrait view:
@media only screen and (max-width: 989px) and (min-width: 768px) { img.ls-bg.ls-preloaded { width: 100% !important; height: 500px !important; top: -91px !important; left: -158px !important; }}adjust max-width and min-width values of media queries for other screen sizes. Check out this for more infos on how to do it: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
2.) I checked your site and it looks good to me. Can’t see any issue, but I don’t know how it’s supposed to look like instead. If the plugin is not compatible and the plugin’s author does not offer any solution for you, then you might need to search for another plugin or hire a freelance developer to make the plugin compatible with your theme.
Cheers!
AndyHey!
refrain from bumping into your own thread, as it pushes it behind in our queue and marks it as answered and then we can’t provide a faster reply to you.
I can’t see any issue on the screenshots you have send. Where is the problem? Tell your client to clear browser cache and hard refresh a few times.
Regards,
AndyFebruary 11, 2016 at 1:03 pm in reply to: Menu top left, social icons top right, logo below middle? #581592Hi!
login link is not working for me. Can you check please?
Regards,
AndyHey!
clear browser cache and hard refresh a few times. Are you using any caching plugin? Check on another computer as well. You should see the changes.
Best regards,
AndyHi!
refrain from bumping into your own thread, as it pushes it behind in our queue and marks it as answered and then we can’t provide a faster reply to you.
Can you explain us the issue in more details please? how can we see the issue actually? maybe screenshots would help to make things clear.
Try to deactivate all plugins, to check if one is causing this issue and let us know about your results.
Regards,
AndyHi!
we all live in totally different time zones, so please make your website available for all of us at anytime. Your website is crashing my mac when opening …
Regards,
AndyHi!
glad you could fix it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi!
ok, ist damit nun alles geklärt für dich zu diesem Thread? Falls ja, dann lass uns gerne in einem neuen Ticket wissen, wenn du wieder Unterstützung mit dem Theme benötigst.
Gruß,
Andy -
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