Hey Poirot,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Andy

Hey Luisgasser,

make sure to use newest theme version. Deactivate all plugins to check if one is causing this issue.

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Also check out this: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

Best regards,
Andy

Hi,

Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Andy

Hi,

alright. Send us admin access, if you need further help with this issue.

Best regards,
Andy

Hi,

then switch temporarily to a default WP theme for testing purposes and let us know about your results.

Best regards,
Andy

Hi,

in deinem Backend gehe zu Appearance->Themes
und aktiviere dort ein standard WP Theme.

Gruß,
Andy

Hi,

glad you could fix it!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Andy

Hi,

bei mir sieht alles in Ordnung aus: http://imgur.com/a/242MU

Bitte einmal deinen Browser Cache leeren und einige Male ein hard refresh machen.

Gruß,
Andy

Hi,

no, as fullscreen slider has nothing to do with LayerSlider.

Best regards,
Andy

Hi,

ich hab noch mal auf deine Website geschaut und nun scheint es wieder auf Firefox gut zu funktionieren: http://imgur.com/a/tmjie

Gehe sicher, dass dein Host auf deinem Server keinerlei Caching verwendet.
Leere ebenfalls deinen eigenen Browser Cache und hard refresh einige Male.

Gruß,
Andy

Hi,

we never heard about this issue before. My feeling is that it’s caused by WP Engine, as I think there is some kind of caching or CDN service active on their end, wich causes all this. Also ask if there is enough php memory limit available (256MB at least).

I tried to connect to your FTP, but login does not work, can you check please?

Still it seems to me that you did not follow our instructions to delete all theme files and get a fresh copy from your themeforest account, as you’re still using an old version. So please login into your themeforest account and download a new fresh Enfold version. Then install this one via FTP. Keep all plugins deactivated while testing.

Best regards,
Andy

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Andy

Hi,

you’re correct.

However, the solution provided by Ismael should work. I guess the issue is not really theme related, as you would have the issue with another WP theme as well.

Best regards,
Andy

Hey S-edwards,

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

Best regards,
Andy

Hi,

I tested on my own installation and for me Masonry Gallery works fine, also when “Lightbox Modal Window” is deactivated.

I made some testings on your end @jimFG and your Masonry Gallery is still working fine for me, also when I deactivate “Lightbox Modal Window”.

I also made some testings on your end @Poirot and your Masonry Gallery is working fine for me, also when I deactivate your “Lightbox Modal Window”.

Please switch off any caching function, then deactivate the cache plugin as well as all other plugins, clear browser cache and hard refresh a few times.

Best regards,
Andy