Forum Replies Created
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Hi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyMay 24, 2016 at 1:21 pm in reply to: Extra widget area in header. logo left, menu under and centered #637439Hi,
add this code:
#text-2 { padding: 0px !important; }Best regards,
AndyMay 24, 2016 at 1:18 pm in reply to: Boxed layout got completely distorted. Margins are suddenly huge. #637437Hi,
your website seems good to me. Can you highlight what you mean using screenshots please? use imgur.com or dropbox.
Best regards,
AndyHey chiararoggero,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Best regards,
AndyHi,
your page seems broken to me. Please check it. Can you highlight using screenshots to show us what you mean please? use imgur.com or dropbox.
Best regards,
AndyHey rolfroyce,
use this code inside of Quick CSS field:
.single-post .single-small.with-slider .small-preview { pointer-events: none; }2.) This is not controlled by theme, but by WordPress itself. Or did you use ALB for your posts?
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHi,
I can’t access your website, it seems it’s restricted for me. Can you check please?
Best regards,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyMay 24, 2016 at 1:02 pm in reply to: Single Post: how to show only single image in the lightbox and not all others? #637418Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
About which buttons are you talking about exactly? a screenshot would help. Use imgur.com or dropbox.Best regards,
AndyMay 24, 2016 at 12:58 pm in reply to: Accordion Slider Moves Color Section below as transition #637415Hi,
thanks a lot! Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.
But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
Best regards,
AndyMay 24, 2016 at 12:57 pm in reply to: How to change the news post query to include a custom post type #637412Hi,
refer to: https://kriesi.at/support/topic/adding-custom-post-type-to-blog-post-on-enfold/
Best regards,
AndyMay 24, 2016 at 12:27 pm in reply to: Extra widget area in header. logo left, menu under and centered #637402Hi,
can’t see any problem on the screenshot you’ve provided. What do you want to change?
Link you’ve provided seems to be alright as well for me. Could you fix it already?Best regards,
AndyHey combra,
Eventuell sind einige Theme Dateien korrupt und in diesem Fall müsstest du alle Theme Dateien via FTP komplett löschen und dir hinterher eine frische Enfold Kopie von deinem Themeforest Account besorgen: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Schaue, ob es nur mit Yoast funktioniert. Wenn nein, dann kontaktiere Yoast Support ebenfalls und sag uns hier bescheid was die dazu sagen.
Gruß,
AndyHi,
just go to Enfold->Advanced Styling and choose Main Menu Link from dropdown menu. Make sure to keep “Apply only to mouse hover state” deactivated.
Best regards,
AndyHi,
this is not an admin account. Let us know when you are ready and changed it.
Best regards,
AndyMay 24, 2016 at 12:18 pm in reply to: Bilder/Fotos sind nicht sichtbar in Slider – HILFE!!!! #637396Hi,
du verwendest eine veraltete Theme Version, daher führe bitte ein Upgrade durch zu Enfold v3.5.4 und sag uns dann bescheid, ob du immer noch Hilfe benötigst.
Gruß,
AndyMay 24, 2016 at 12:17 pm in reply to: Huge layout bug: "No sidebar" setting gives layout errors. #637395Hi,
I use 4.5.2.
Let us know when you are ready to provide us a link. Send us admin access as well. We keep this thread open for you.
Best regards,
AndyHi,
just remove “Apply only to mouse hover state”:
You can add the Main Menu Link element twice to adjust it’s colors.
Best regards,
AndyHi,
difficult for me to understand your english.
So do you need any more help with this? If yes explain to us what you want to achieve on the link you’ve provided. Use imgur.com or dropbox to provide us a mockup showing the result you want to achieve.Best regards,
AndyHi,
I’ve forwarded this issue to our developers. Hopefully they can find a solution for it soon. Thanks for making us aware about it and thanks for being patient.
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi,
please fill in your Themeforest’s User Name + API Key inside your backend.
As I already said: Delete all theme files completely via FTP and afterwards get a fresh installation from your themeforest account. It works for us and for thousands of other customers. Keep all plugins and customizations deactivated.
Best regards,
AndyHi,
super, dass du es hinbekommen hast. Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe brauchst mit dem Theme. Wir unterstützen dich gerne.
Gruß,
AndyHi,
I tried to check the link you’ve provided but I get “Page not found” error. Please check.
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi!
ja lass uns gerne hier im Forum wissen, wenn du weitere Hilfe mit unserem Theme benötigst.
Liebe Grüße!
AndyMay 24, 2016 at 11:29 am in reply to: How to remove comma between categories in "Blog Posts" element of ALB? #637372Hey!
alright, let us know when you go live, so we can check the elements in question. Send us admin access as well, so we can have a deeper look into it. Post login details here as private reply.
Best regards,
Andy -
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