Forum Replies Created
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August 15, 2016 at 3:13 pm in reply to: Failed – Upload additional Iconfont Packages generated with Fontello #672696
Hi,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. Also link to the file in question so that we can try from our end.
Best regards,
AndyHi,
are we allowed to deactivate all your plugins temporarily?
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)Best regards,
AndyHi,
switch it off, then flush again, then keep it deactivated and check again.
Best regards,
AndyHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
AndyHi,
this doesn’t happen for, logo stays at the same place when I reload your page. Please clear browser cache and hard refresh a few times.
Best regards,
AndyAugust 15, 2016 at 3:04 pm in reply to: Can't Access my Admin Panel. The screen goes blank when I login #672684Hi,
does this happen with a default WordPress theme too? please let us know about your results.
Best regards,
AndyHey Ernst,
we are not familiar with this plugin, never heard of it to be honest. What is plugin’s author saying about it? hopefully he can help you.
Best regards,
AndyHey Benoit,
We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.
But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
Best regards,
AndyHey blacksnapper,
captcha for Mailchimp is no integrated yet. Maybe Mailchimp support team can help you about that. Otherwise feel free to make a feature request for Kriesi here: kriesi.at/support/enfold-feature-requests/
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyAugust 15, 2016 at 2:56 pm in reply to: Social Icons and other symbols disappear after a while #672671Hi,
your icons are loading fine for me: http://i.imgur.com/7fJgzHr.png
Sounds to me as a caching issue. Make sure browser cache is empty and hard refresh a few times.
By the way beautiful website.
Best regards,
AndyHi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
Best regards,
AndyHi,
ya hay una solución. Por favor actualiza el tema Enfold v3.7.1
Saludos,
AndyHi,
which jump? I can’t see it. Can you make it visible to us please?
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHi,
which jump? I can’t see it. Can you make it visible to us please?
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHi,
ya hay una solución. Por favor actualiza el tema Enfold v3.7.1
Saludos,
AndyHi,
adjust top value in my code as needed, to align it to the top. If you need a different result for smaller screen sizes only, then add media queries, for example:
@media only screen and (max-width: 767px) { #top #background-video .av-section-video-bg iframe, #top #background-video .av-section-video-bg embed, #top #background-video .av-section-video-bg object, #top #background-video .av-section-video-bg video { left: -117px; top: 25px; }}
For more information about media queries: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/#phone-queries
Best regards,
AndyHi,
you are using lots of plugins and on could cause the issue. Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Also I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Best regards,
AndyAugust 15, 2016 at 1:41 pm in reply to: Custom Header height causing submenu to appear far below main menu #672632Hi,
use this code inside Quick CSS field:
#top .av-main-nav ul ul { left: 207px; }
Best regards,
AndyHi,
not sure what you mean, cause I checked your page and it looks pretty much the same. Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
Best regards,
AndyHey mitrostudios_com,
go to Enfold->Header->Transparency Options->Transparency Logo
Best regards,
AndyAugust 12, 2016 at 10:20 pm in reply to: Social Icons and other symbols disappear after a while #672103Hey Mayamagik,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHey Zerowulf,
no I don’t think it’s possible, but let us check your backend to be 100% sure. Provide us admin access and we check it for you.
Let us know if you want to get rid of the blue circle with the arrow, cause then we can help you out.
Best regards,
AndyHey scottybowl,
did you check if it’s a caching issue? ask your host if they are using some kind of caching and make sure you do not have any caching activated yourself.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
AndyAugust 12, 2016 at 10:13 pm in reply to: Custom Header height causing submenu to appear far below main menu #672097Hey blinddrop2,
use this code inside Quick CSS field:
ul.sub-menu { top: 81px; }
and adjust if needed.
Best regards,
AndyAugust 12, 2016 at 10:11 pm in reply to: Enfold Theme…read more option is not working at all #672096Hi,
Please provide us a precise link showing the issue and post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
AndyAugust 12, 2016 at 10:10 pm in reply to: Visual Editor Not Working / WP 4.5.3 & Enfold 3.7.1 #672095Hi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHey stanbrid,
This kind of modification is considered as a custom work so you have to hire a freelance developer to edit the search page template. Search result page is WordPress’ default behavior and not controlled by the theme.
Best regards,
AndyHey stanbrid,
it’s happening for me on desktop too. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
AndyHi,
you need to adjust media queries, as Yigit already mentioned. Refer to this site for more information about it: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
Ask plugin’s author about this issue too, if you still need help.
Best regards,
Andy -
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