Hi,

as written in our support policy:

We cant help with installation of WordPress itself, 3rd party plugins that were not part of the theme package or heavy theme customization.

However, I hope the issue will get solved for you. If not you can always hire a freelance developer to make the plugin compatible for you: http://kriesi.at/contact/customization

Best regards,
Andy

Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

schön, dass es inzwischen geklärt ist. Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe brauchst mit dem Theme. Wir unterstützen dich gerne.

Gruß,
Andy

Hi,

if there are some corrupted files then there is no other way to get rid of them. Let us know when you’re ready and still need help with this topic.

Best regards,
Andy

Hey Stadtbaukunst2016,

wir kennen dieses Plugin leider nicht und können dir daher nicht wirklich damit helfen. Am Besten wäre es wenn du den Autor des Plugins diesbezüglich anschreibst und um Hilfe bittest.

Gruß,
Andy

Hi,

hm, weird, but yeah monitor and let us know if you need help with it again. You can also check with a default WordPress theme, if the issue persist there too or not. I will keep this thread open for you.

Best regards,
Andy

• This reply was modified 8 years, 12 months ago by Andy.

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hi,

try this code inside Quick CSS field:

@media only screen and (max-width: 767px) {
li.bbp-topic-voice-count {
position: relative;
left: -16px;
}}

and adjust as needed.

Best regards,
Andy

Hi,

it looks good for me:

View post on imgur.com

What exactly do you want to change on mobile?

Best regards,
Andy

Hi,

are you using WooCommerce or how did you create your “My account page”?
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Andy

Hi,

sounds like a caching issue to me. Are you using any cache plugin? if yes switch caching off and then deactivate the whole plugin, finally clear browser cache and hard refresh a few times.
It’s also possible that you need to regenerate your thumbnails, use a plugin like this for it: https://wordpress.org/plugins/regenerate-thumbnails/

Best regards,
Andy

Hey Jasmer,

this is what I see:

Could you fix it already? if not which browser and OS are you using?

Best regards,
Andy

• This reply was modified 8 years, 2 months ago by Yigit.

Hi,

use this code inside Quick CSS field:

.responsive .avia_responsive_table .avia-data-table {
border: none;
}

Best regards,
Andy

Hi,

thanks for the screenshots. Links showing the elements in question would be awesome as well, so we can inspect the elements.
However, this is what I see on your homepage:

View post on imgur.com

Which looks totally fine to me. Can you check on another device as well please? Which one are you using?

Best regards,
Andy

Hi,

I can’t see your partner/logo element. What exactly do you mean? screenshots showing the element would help (use imgur.com, dropbox).
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Andy