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Hi,
below “Recent Work” a Masonry Gallery Element is used. Hope this helps.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndySeptember 28, 2016 at 2:59 pm in reply to: NextGEN Film Pro showing great on desktop, not showing on mobile #692704Hi,
I checked on mobile, but it looks totally fine to me. Can you explain further and provide us some screenshots of the issue please? use imgur.com or dropbox.
Best regards,
AndyHey mercee,
we recommend to work with Mailchimp, but I guess there are lots of plugins with such a function out there :).
Best regards,
AndyHi,
just include those folders inside your child theme directory.
Best regards,
AndyHi,
try Contact Form 7 plugin.
Best regards,
AndySeptember 28, 2016 at 2:37 pm in reply to: Color Section – 75% Browser Window Height w/ Image Background – Conent Delay #692682Hey Greg,
not sure what you mean. But it seems that this is the delay of normal site load. You could try to speed up your website.
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)How much php memory are you using on your server?
What is your host saying about this issue?
Best regards,
AndySeptember 28, 2016 at 2:17 pm in reply to: Shopping cart list out of alignment on smartphone #692662Hi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
you removed my code. I inserted it again and it’s working as expected:
Use this as an example for your other elements.
If you have a time sensitive project we recommend to hire a freelance developer.
Best regards,
AndyHi,
2.) In the parent theme, although it gets lost when updating. Make a log file about it and do the customizations again after an update.
Best regards,
AndyHi,
diese WordPress Funktion steht dir nur zur Verfügung, wenn du auch den standard WordPress Editor verwendest. Nicht wenn du den ALB verwendest. Da musst du dein Beitragsbild dann manuell einfügen.
Gruß,
AndyHi,
kannst du bitte einen präzisen Link diesbezüglich zeigen? und am Besten noch Admin Login, damit wir uns das genauer anschauen können. Dokumentation darüber: http://kriesi.at/documentation/enfold/inserting-breadcrumbs-as-shortcode/
Gruß,
AndySeptember 28, 2016 at 2:07 pm in reply to: Fullscreen slider Button 1 and Button 2 not aligned on Mobile #692653Hi Simon,
it’s not a theme issue at all, as this happens to pretty much every theme out there. It works totally fine on all mobile devices as you can see here:
iPad:
http://smrtshot.com/i/LysBiPhone:
Responsive means that it looks good on mobile devices. If you want something beyond that, then you need to adjust it via custom css code.
Best regards,
AndySeptember 28, 2016 at 2:02 pm in reply to: Page or Post – Advanced Editor Hanging for New Admin – Always Busy\ #692649Hi,
if you have questions about a plugin we recommend to ask plugin’s author about it. If a plugin does not work for you and the author can’t help you, then you would need to search for a different plugin or hire a freelance developer to make it compatible for you.
Best regards,
AndyHi,
warum willst du HTML verwenden, wenn du bereits die Shortcodes einsetzen kannst dafür?
Gruß,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Keep all plugins deactivated while testing.
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndySeptember 28, 2016 at 1:56 pm in reply to: Differing search results when keywords have apostrophes #692639Hi,
in your source code I can see that you’re using v3.7.1. Send us admin login and we’ll take a look.
Best regards,
AndyHi,
this is very confusing to me. Please keep writing about one issue only and feel free to open a different ticket for more questions/issues.
To move your buttons use this code:
#top .avia-post-nav { top: 90%; margin-right: 83px !important; margin-left: 83px !important; }
and adjust as needed.
For the other issue as already said please hire a freelance developer for this job: http://kriesi.at/contact/customization
Best regards,
AndySeptember 28, 2016 at 1:49 pm in reply to: Fixed background not working on Mobile (iOS 9.3.5) #692622Hi,
glad you could determine it so far. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
glad you could fix it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
let’s keep focusing on one issue only here. Feel free to open another ticket for another issue.
As already said play around with the different padding values. Change 8px to for example 0px.
Best regards,
AndyHi,
you need to play around with the different values, especially offset values. Take a look here: https://support.kreaturamedia.com/faq/ and http://www.docs.purethemes.net/sukces/layerslider/documentation/documentation.html
Best regards,
AndyHi,
try this code for mobile:
@media only screen and (max-width: 767px) { img.avia_image { width: 118%; max-width: 118%; left: -28px; }}
and adjust if needed.
Best regards,
AndySeptember 28, 2016 at 1:25 pm in reply to: Fatal error: Call to undefined function avia_get_option() in on update. #692595Hi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
Try to delete all theme files via FTP, before getting a fresh copy from your themeforest account.
Best regards,
Andy@raylay
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Did you regenerated your thumbnails already?Best regards,
AndySeptember 28, 2016 at 1:20 pm in reply to: Is there a way to customize the social profile links on one page only? #692592Hey Julie,
I guess it would be better to use a separate plugin for it. Would probably the simpler option.
Best regards,
AndySeptember 28, 2016 at 1:18 pm in reply to: Different image caption hover setting for mobile and tablet #692590Hey missouriartscouncil,
you’re right. when using (max-width: 1024px) all devices within this screen sizes are covered. For more information: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
Best regards,
AndyHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Afterwards deactivate all your plugins, especially your cloudflare function.
Best regards,
Andy -
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