Hi Rikard,

It was such a dumb, rookie mistake. Thank you for finding it. I work on sites alone, so having you all there is truly important to me.

Please consider the topic closed.

Warm regards, Barbara

Thank you so much, Rikard. I’m so relieved that it was my stupid error. I have a call with the client in a few hours and will be able to discuss the project rather than the problem. Plus I finally figured out how to correctly set up the new API tokens this weekend. So I am a happy designer.

Enfold is by far the best theme I work with and will continue to recommend it to clients. Knowing that you and all the support team are there makes all the difference.

Alll the best, Barbara

Thanks for all the support, Rikard. Please consider this topic closed.

Need to figure out the new api system at Themeforest but will contact them.

Kind regards, Barbara

Hi Victoria,

Yes, I would appreciate the css that would allow the mail chimp signup to be on one line.

Fixed the problem on the other site. Somehow the stylesheet and php got corrupted and I was able to remedy it by creating a new child theme and copying the data to the old child them.

Thanks, Barbara

Hello Vinay,
Still wasn’t able to resolve the issue but have convinced the client to use the standard format. So please consider this ticket closed.
For future reference, if there is a simple fix for creating horizontal Mailchimp forms I’d like to know.
Thanks to all for your guidance.
Best, Barbara

Thanks for getting back to me Victoria. Updating to php7 did the trick. Should I do 7.1 or 7.2? I manage several sites using Enfold and would like to be sure before changing things.

Cheers, Barbara

Well after many attempts and hours the site is back up and running correctly. It wasn’t a problem with the theme as it happened when I was able to install another to check. Tried clearing the cache and no luck.We moved it to another server, to be able to get to the backend, and the problem still existed.

I finally rebuilt from the ground up on a test site and it was uploaded successfully this morning. I’m not sure what happened. There was a problem installing the latest version of Enfold (this was the only site I manage using Enfold including my own) that this happened to. So I am guessing it may have been a WordPress upgrade glitch.

At any rate, I truly appreciate the continued support and guidance. You all are stars!!!

Things seem to be going from bad to worse. I was unable to access the backend via FTP and contacted the host. After an hour of trying different things, I was told the hosts’s server was having problems and advised to wait a bit to see if things resolve. Just checked checked again and have gotten an http error 500 :(

As soon as I’m able to gain access <fingers crossed> hopefully soon.

Thanks again for all your help.

Thanks for getting back to me Ismael.

Yes, I’ve disabled the plugins and flushed the cache. The site is running version 4.4.1

I’ve checked other sites running the same version and no problem.

Thanks, Victoria.

Realized that it was built in Shopify but was hoping there was a carousel plugin that would work well with Enfold. I’ve done a couple of examples using the Partner/Logo Element and explained the situation to the client.

Cheers, Barbara

Thank you for getting back to ma so quickly, Basilis. Would it be a matter of adding some code to Enfold then?

Hello again, Rikard.

My computer is running 10.12.3 and the client’s computer is running 10.11.6. My iPhone is running 10.2.1. The galleries were loading perfectly before the latest update on the system and the theme. So hoping there will be a fix soon.

Take care,
Barbara

It’s happening on all the product pages but seems to be a glitch with the Safari browser.

Not sure there’s anything that can be addressed or if there’s a way for Apple to deal with this.