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Solved (or worked around, I guess?). It seems like it was something to do with the maps module, because the issue stopped when our client removed that.
Hey Mike, thanks for your response, and no worries about the delay! In fact, it turned out the full-size display wasn’t necessary to comply with our client’s wishes after all. That said, your workaround is much appreciated and I’m keeping this for future use.
Thanks Victoria! I was trying to figure out how it got there. I will see if our client can get a hold of the original developer to take it from here. Bring pretty much jQuery illiterate myself, this is my exit. ;-) Thanks for your help investigating this issue!
Thanks, Victoria. That’s what I suspected. I’m wondering, are you aware of any option/field in Enfold that would have allowed the website’s dev to place the jQuery, or do you wager they added it to selected .php files manually? I’m struggling to answer that question myself since I did not develop that website, somebody else did and it was them who must have placed the code.
I implemented a workaround, as I mentioned at the end of my post. The original problem persists. Feel free to comment out my custom CSS in Customize > Additional CSS to make the problem (in)visible. ;-)
Hi Mike, I see in one of the screenshots that you seem to be looking at thementageglas.de. Are you sure you’re looking at the affected page, https://thementageglas.de/test-progamm/?
Hey Mike, thanks for checking :-) I am still experiencing the problem exactly as described on Chrome, Firefox, Opera and Edge on Windows 10, and on Chrome, Opera and Firefox on Linux Mint 20. I also asked a colleague to check on her Mac, and she’s experiencing the same issue there, too, on Safari, Chrome and Firefox. Same in incognito windows.
I was wondering, too, whether this might have to do with lazy loading, especially because I see a class called, “avia-img-lazy-loading-not-824” on the image. With WP having introduced built-in lazy loading in 5.5, I went ahead and put a snippet in functions.php to disable the feature:
// Disable WordPress Lazy Load
add_filter( ‘wp_lazy_loading_enabled’, ‘__return_false’ );Even after that, the images still don’t display for me on the above-mentioned browsers and OSes. Same result when I disable lazy loading in the Enfold theme’s settings.
Hey Rikard, thanks for your quick reply and my apologies for my delay for responding in turn. It turns out our support at Envato has expired, which might also explain why we’re on an outdated version of the theme. Not sure why nobody in the office noticed.
I am talking to the boss to renew our support, will install the new version and post back here.
Hey Krisi team, thanks for helping us investigate and identify the issue. We have now solved it by replacing the custom modules by regular ones that come with the builder by default, and now the update works.
Hi Ismael! You’re right, these two modules (“Content Links” and “Überschrift mit Button”) do not seem to belong to the standard Avia Layout Builder – I just cross-checked with another site we’ve built and neither of them are there.
I wonder if perhaps, when this site was built, we worked with a developer to custom-code these two modules? I don’t quite know, it was before my time, but I will investigate this with my colleagues next week.
In the meantime, can you think of a way to preserve their functionality in the latest version of Enfold, or is our best recourse to keep using 4.2?
Thanks!
Hey Rikard! I just changed the CSS class of one of the modules on the affected page to “asb-content-link” and the issue persists:
https://pasteboard.co/In0fJ2z.pngPlease note that the issue also occurs on other pages, e.g.:
The shortcodes also appear in the back-end in the Avia Builder itself:
https://pasteboard.co/In0kjdz.pngHey Rikard, my apologies for the late response. Thanks so much for looking into this.
The Steps to Reproduce and admin user login data in my original post don’t work for you? On my end, by switching back and forth between the new and old versions of the theme, the issue is 100% reproducible.
I just followed the exact StR from my OP again and the issue occurred again.
Currently, v4.2 of Enfold is active on http://asbstaging.2sinn.com. I also have v4.5.7 uploaded via FTP to its own directory, it’s selectable in the Themes section.
EDIT/ADDENDUM: the issue also perists when I deactivate all plugins.
Hey Rikard! The PHP versions are:
- On my localhost: 7.3
- On the staging environment at asbstaging.2sinn.com: 7.2.19
- On the live site: 7.0.33-1~dotdeb+8.1
The issue occurs on all 3 environments regardless of whether the caching plugins are on or off.
Hey Michael, thanks for your reply. I just tried that and the result was exactly the same, unfortunately.
Hi,
no, since the new site is “new”, this is the staging site. Have you looked through the changes since v. 4.1.2? Maybe there were changes to the system since then…!?
Best regards
Hm, not sure. Since it works in the older version of Enfold, but not in the new version… seems to be some kind of bug.
Hi Ismael,
thank you for your reply. I tried a YouTube video, and it works in IE11.But I cannot see the error you posted. Where does this appear? In the video-container, or in the console log?
Thanks!
Thank you Victoria,
I thought it was weird that this is not possible with the default layerslider and needs outside css.
Best
FelixThis is what it looks like on mobile:
https://www.dropbox.com/s/2loyj7l6188qpf0/Bildschirmfoto%202017-08-02%20um%2015.56.48.png?dl=0The slider is much wider than the viewport… for example:
viewport: 375px
LayerSlider: 630px (.ls-wrapper)Hi guys,
thanks for your support. I found the solution. I had a child-theme override that prevented the slider from being loaded. Works now :)
Have a good one!
