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Viewing 16 posts - 1 through 16 (of 16 total)
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  • August 2, 2018 at 11:13 pm #993042
    kotlus

    I’m attempting to add more content to the ‘Reviews’ page (Enfold 4.4.1/WordPress 4.9.7). After I click the ‘Update’ button, none of the data is updated.

    I’ve already contacted hosting and they verified that the hosting resources are solid. There COULD be a possibility of a plugin conflict, but I was able to make changes to the site before without any issues.

    Solution?

    August 3, 2018 at 9:47 am #993130
    Rikard

    Hey kotlus,

    Thanks for the login details, is it the page in private you are referring to?

    Best regards,
    Rikard

    August 3, 2018 at 6:30 pm #993336
    kotlus

    No. This is a public page. The issue occurs when I’m editing the page in the WordPress Dashboard (backend).

    August 4, 2018 at 7:30 am #993431
    Rikard

    Hi,

    Ok, so could you link to the page where you are having problems then please?

    Best regards,
    Rikard

    August 5, 2018 at 4:03 am #993602
    kotlus
    This reply has been marked as private.
    August 5, 2018 at 8:33 am #993637
    Rikard

    Hi,

    That is the page I linked to, thanks for verifying though.

    I added a text block at the end of the page, and that seems to work just fine. How exactly can we reproduce the problem?

    Best regards,
    Rikard

    August 6, 2018 at 4:56 pm #993993
    kotlus
    This reply has been marked as private.
    August 7, 2018 at 6:27 am #994228
    Rikard

    Hi,

    Thanks for the feedback, I duplicated the last one twice and it seems to have worked as expected. You will see two extra testimonials on the frontend now with the names Edit 1 and Edit 2.

    Best regards,
    Rikard

    August 11, 2018 at 9:46 pm #996346
    kotlus

    Yes, I see you duplicated them. But you didn’t EDIT them. I’m referring to actually editing the content in the textboxes, saving, and the UPDATING within the backend. I just went in and attempted to edit/update the textboxes you duplicated and the new content DOES NOT SAVE.

    August 12, 2018 at 6:46 am #996408
    Rikard

    Hi,

    I edited the two blocks that I duplicated again and changed all the text, it saves just fine on the backend and the changes are reflected on the frontend. What exactly are you adding or editing?

    Best regards,
    Rikard

    August 13, 2018 at 6:28 pm #996807
    kotlus

    Editing: http://drkotlus.com/reviews/
    Please review images below:
    Your added textboxes: Your added textboxes
    My edition: My edition
    After I click ‘UPDATE’: After clicking 'UPDATE'

    August 14, 2018 at 6:32 am #996958
    Rikard

    Hi,

    Please post the text you are trying to add here or on pastebin.com so that we can try on our end.

    Best regards,
    Rikard

    August 14, 2018 at 7:04 pm #997235
    kotlus

    It doesn’t matter what text I put in there. Whether it’s formatted or not formatted. There’s not special codes embedded. All text is posted as plain text within the ‘Text’ Editor before apply the default WordPress formatting.

    August 15, 2018 at 6:10 am #997431
    Rikard

    Hi,

    Thanks for the feedback, though you must be doing something which I haven’t done since it’s working on my end. Could you just post a few samples of what you are looking to add please? We have to be able to reproduce the problem, otherwise it will be difficult to help you out.

    Best regards,
    Rikard

    August 15, 2018 at 6:58 pm #997642
    kotlus

    Sure!

    Copy/paste this content in the first columned textbox, using the ‘Text’ tab:

    I was really nervous about getting fillers under my eyes, because I have never done that before and heard that it can bruise a lot. Well, thank gosh I went to Dr.Kotlus Bc he did such an amazing job that I have no bruising whatsoever! Him and his staff were so kind and answered all my questions. I absolutely LOVE the results. I was so scared of looking “fake” but I look the opposite! Just refreshed and like I’ve had a great nights sleep! I had the procedure done yesterday and getting ready this morning was so much fun Bc I look so refreshed! 🙂 clearly I’m very happy with my results.

    N. Peters
    Under-eye filler

    Then take this content and copy/paste in the other columned textbox, using the ‘Text’ tab:

    Dr. Kotlus is an artist. He is gentle and puts me at ease and I never worry that he will “over-do” anything. He makes sure that I still look natural and not “done”. My lips are a little swollen for a few days and I have a tiny bruise on my upper lip. There is no sign of the Botox at all. As always in a few days the Botox will really start to work. I have never felt like it made me look different… just a better, less tired me.

    L.B.
    Botox and filler

    I know I’ve tried this several times and couldn’t get it to save the content.

    August 16, 2018 at 5:56 am #997773
    Rikard

    Hi,

    Thanks for that, I was able to reproduce the problem you are getting with the first text. The problem seems to be the smiley at the end, if that is left out everything works as it should. Maybe you could leave that out of the content? I’m not sure why it’s breaking the layout to be honest with you. I’ve added the text you posted to your site, please review it.

    Best regards,
    Rikard

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