Viewing 15 posts - 1 through 15 (of 15 total)
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  • July 31, 2018 at 7:25 pm #992051
    HomeEnglishOnline

    Hi there!

    A few hours ago, I purchased the ‘Enfold’ theme, and was looking forward to getting started with customising my website. However, after selecting different colours for headings, etc. and saving those changes, when I go to my website none of the changes has been saved. I’m very disappointed. Some changes have been saved, e.g. my logo, changing the general layout, but none of the ‘General Styling’ and ‘Advanced Styling’ changes have been saved.

    Please help me out – I need to get this website finished within 7 days. I am new to website design, and chose the Enfold theme because it was highly recommended and straight forward to use. Many thanks in advance.

    July 31, 2018 at 10:31 pm #992107
    HomeEnglishOnline

    Is it normal to wait more than 3 hours for a response?

    I wanted to add that when I save my changes in Enfold Theme Options, I receive a confirmation “All options saved. No problems whatsoever.”. Which is why I can’t understand why the changes do not appear on my website.

    Please help me ASAP.

    Thanks

    August 1, 2018 at 8:13 am #992238
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out what settings are not working and where we can see the results on the frontend.

    Best regards,
    Rikard

    August 1, 2018 at 12:05 pm #992352
    HomeEnglishOnline

    Hi Rikard.
    Thanks for getting back to me.
    How do I create a temporary admin login? Please bear in mind that I know nothing about code, and am a complete beginner re. building a website, so it would be very helpful if you could give me step-by-step instructions for what I have to do to set up a temporary admin login.

    So far, the problems occur in ‘General Styling’ and ‘Advanced Styling’. None of the changes I’ve made re. the colour of backgrounds and fonts appear on the website, despite receiving the message to say that “All Options saved. No problems whatsoever.”.

    I have taken a couple of screenshots but can’t add them as attachments because I do not know how to get a URL for the images.

    Many thanks.

    Frances

    August 1, 2018 at 1:02 pm #992375
    HomeEnglishOnline

    In the ‘Private Content’ below, I’ve added links to 2 screenshots showing how my dashboad appears and how my website appears. As you can see, none of the changes re. colour of the background, font colour, etc. have been saved

    August 1, 2018 at 10:40 pm #992598
    HomeEnglishOnline

    Please can someone get back to me as soon as possible? I’ve wasted a day, and I have a deadline. There may be a really simple solution, but I just need a guiding hand. I have to say I’m rather disappointed by the slow feedback and support here!

    August 2, 2018 at 4:51 am #992661
    Rikard

    Hi,

    You can create a new user in the Users menu in WordPress, you can use one of your own emails or (Email address hidden if logged out) . Just make sure to post the login details in private here in the thread.

    Best regards,
    Rikard

    August 2, 2018 at 11:34 am #992827
    HomeEnglishOnline

    Good morning, Rikard,

    OK, I think I’ve managed to create a New User via my WordPress site. I’ve also created a new e-mail account with Gmail just for this purpose, and have given all the details below.

    I hope that’s all you need, and that you can help get this problem sorted out today.

    Many thanks in advance,

    Frances

    August 2, 2018 at 6:16 pm #992953
    HomeEnglishOnline

    Hi Rikard,

    I can see that the changes I made a couple of days ago have now been saved (without me doing anything), but any changes I’ve tried to make today have not been saved. Please tell me what’s going on, and how I can fix it so that I don’t have to contact you after each and every change I make.

    Many thanks

    Frances

    August 2, 2018 at 10:23 pm #993008
    HomeEnglishOnline

    Well, after having waited for help for 2 days, I posted request for help on a Facebook teacher’s page, and someone suggested I tried switching browsers. So I changed from Chrome to Firefox, and everything works fine!

    So my quetion now is: What do I have to change on Chrome for me to be able to continue on Chrome rather than Firefox? Of course, if I have no other option, I’ll keep going with Firefox.

    Thanks.

    August 4, 2018 at 12:14 pm #993497
    Victoria

    Hi HomeEnglishOnline,

    You need to clear the browser cache, it probably was some heavy caching.

    To clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Victoria

    August 4, 2018 at 2:35 pm #993510
    HomeEnglishOnline

    Hi Victoria!

    That seems to work, but only if I clear the cache using CTRL + SHIFT + RELOAD each and every time I make a change.

    Thanks Victoria!

    Bye for now,

    Frances

    August 5, 2018 at 7:35 am #993617
    Rikard

    Hi Frances,

    Great, glad you got it working. You could also try to use an incognito window in Chrome to avoid caching.

    Best regards,
    Rikard

    August 5, 2018 at 1:11 pm #993670
    HomeEnglishOnline

    Hi Rikard,

    Thanks for your suggestion. I’ve never used a ‘Incognito Window’ in Google Chrome before, but that sounds like a good idea.

    I was working on my website yesterday on Chrome, and for some reason, without using an incognito window, and without clearing the cache each and every time, it was working fine, and all my changes appeared after a simple ‘Refresh’ of my website!

    Thanks again for your help.

    Bye for now,

    Frances

    (P.S. I have another question about importing other icon sets to use with the Enfold theme, but I guess I should open another forum post, right?)

    August 6, 2018 at 5:41 am #993789
    Rikard

    Hi Frances,

    Great, glad you got it working and thanks for the feedback. Should we close this for now then? Please open a new thread for your other problem, we prefer if customers stick to one problem per thread as it more manageable that way.

    Best regards,
    Rikard

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