Certain pages formatting changes, can't save and it goes to text editor

Hey radnerreyes,
I see that your page is giving the js error: “Uncaught ReferenceError: jQuery is not defined”
Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
If this doesn’t help, please include a admin login in the private content area so we can take a closer look.

Best regards,
Mike

Hi,
Thanks for the login, I see that your page has two strong tags right before the content that covers the whole page, yet looking in the layout builder I can not find them.
I also see that you have a few editor addons such as TinyMCE Advanced which I have seen cause issues in the past, but you said that you tried disabling the plugins. I also see Autoptimize is also serving pages for logged in users, and I was unable to clear the cache of 317mb.

I did find that I could override the strong tag for the page with this code in your WordPress > Customize > Additional CSS:

#top.postid-22709 .avia_textblock  p {font-weight: 300 !important; }

and since I checked 4 other pages that don’t have this issue, perhaps this will help you.
Please clear your browser cache and check.

Best regards,
Mike

Hi,
I tested the post by Enabling the Avia Layout Builder Debugger and checking the parser for layout errors (broken code) but found none, I then copied the post to my localhost which behaved the same way, unable to save & bold text.
This leads me to believe the elements have a unrecoverable error, however I was able to copy the page elements to a new post, one at a time to rebuild your post. Please see link in Private Content area.
The post is set to “pending” now so you can review and make any changes to it, I recommend viewing the two side by side to compare, and once your happy delete to old one and publish the new one.
I hope this is acceptable.

Best regards,
Mike

Hi,
Typically this is caused by unclosed html tags in the page, but in this case I was unable to find any. Do you have any other pages performing like this? I could take a look at them too.

Best regards,
Mike

Hi,
Glad we could help, we will leave this open should you find the same error again in your audit.

Best regards,
Mike

Hi,
Typically errors like this can be caused by un-closed html tags, such as a missing “strong” tag in a title, do you recall adding any html in a title field or widget? Since it’s happening on several pages I looked at your menu items and top bar where your phone number is, but I saw none there.
(sorry, I just looked back and see we have talked about this point before, but it’s still worth another look)

Then I looked at your widgets and found that they look and act very different due to a plugin. I recommend deactivating all of your plugins as a test, if that solves try reactivating each again, one at a time to find the conflict.
I know you tried deactivating your plugins before, but your widget plugin makes quite a change in how your widgets work, I would test this again.
If deactivating the plugins doesn’t help, then try checking each widget by copying them to your desktop and deleting them to see if that solves.

If you can think of any other code you have added or modifications made to any theme files, please let us know.
One last thing to consider, is I see you are using PHP version 7.2.8, and I recall some people had issues with one of the 7.2.x series, where the solution was to roll back to 7.0.x, but I couldn’t find the exact information right now when I searched.
If none of the other steps helped, I would try rolling back, just to rule it out. It should be a easy one button thing to change in your webhost cPanel.
If you don’t know how to change this, ask your webhost to assist.

One other thing, how did you last update the theme? If you updated via FTP, then you should have deleted your theme files before uploading the new ones. Trying to overwrite your theme files will cause errors because that will leave some old files that are no longer used. We have been changing the theme structure and files for performance the last few updates.

Please let us know if this helps.

Best regards,
Mike

Hi,
If you updated though WordPress then this would not be the issue, so no need to delete the theme files.
I will take another look at the posts and see if I can find the error, if not I will ask the rest of the team to also take a look too.

Best regards,
Mike