Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 26, 2018 at 8:40 am #990108
    JaneJoyce

    Hi there
    Just moved a site to a new hosting space, upgrading Enfold at the same time. The accordian elements on the site were functioning perfectly during installation testing but immediately after the domain transfer, the controls ceased functioning (must be a coincidence?), so the accordians display with all toggles open (and uncloseable) no matter what settings are given to them … see example page link in private content. The settings should be 1 toggle open on loading, multiple toggles open allowed (these are currently set but having no effect).

    WP 4.9.7, Enfold 4.4.1 … only plugins are benign (Duplicate Post, Search Exclude)

    Have tried: setting up a new page with only an accordian on it, dumping the browser cache and reloading, viewing in other browsers … none of these had any effect.

    Ideas?

    Many thanks

    July 26, 2018 at 9:12 pm #990427
    Basilis

    Hey JaneJoyce,

    Can we please have backend access and FTP Details?

    Best regards,
    Basilis

    July 26, 2018 at 10:12 pm #990475
    JaneJoyce

    Hi Basilis. Your request prompted me to check that the ftp settings are working correctly, and they are not … we have had some domain linking problems with this site. As this may well be the cause of the accordian issue (domain issues caused other layout problems now fixed), let me sort that first. I’ll lodge a ticket with the host and get back to you with log in details once they are done.
    Thank you.
    Jane

    July 27, 2018 at 8:26 am #990563
    Rikard

    Hi Jane,

    Thanks for the feedback, we’ll keep the thread open if you should need any further help from us.

    Best regards,
    Rikard

    July 27, 2018 at 11:42 am #990644
    JaneJoyce

    Hi there again

    The ftp issue has now been solved, and is not related to the accordian problem. So, we need to look at why the accordians are fixed in the ‘open’ position. Login details in the private area.

    Thanks again

    July 29, 2018 at 3:09 pm #991068
    Victoria

    Hi JaneJoyce,

    There seem to be no errors in JavaScript on that page, but there are on other pages, can you please re-upload the latest version of the theme via FTP? Seems like you have old JavaScript files.

    Best regards,
    Victoria

    July 31, 2018 at 12:09 pm #991892
    JaneJoyce

    Thanks Victoria. Sorry about the delay in getting back to you.
    I have re-uploaded the javascript files, as you suggested. No change.
    I don’t think this can be the issue in any case, as the site accordians were working fine after the initial upload. They only stopped working after a domain transfer done through the ISP’s auto service, which involved some database work by the ISP’s techs. Possibly a coincidence but it doesn’t look to me as if the uploaded theme version is the issue.
    Any other suggestions?

    Many thanks, Jane

    August 1, 2018 at 10:34 pm #992597
    Nikko

    Hi Jane,

    Thanks for giving the access.
    For some reason some js files where not loaded and I was able to fix it by going to Enfold > Performance > Disabling of template builder elements > (set to) Always load all elements.
    Saved it then return it to Load only used elements (recommended). Let us know if it works properly on your end :)

    Best regards,
    Nikko

    August 8, 2018 at 1:30 am #994645
    CanopyLandHoldings

    I’m having the same issue. I tried changing the setting Nikko listed, but it didn’t change anything.

    August 8, 2018 at 10:43 am #994818
    Rikard

    Hi CanopyLandHoldings,

    Please open a new thread and include admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    August 10, 2018 at 2:29 am #995783
    JaneJoyce

    Thanks Nikko
    There is some improvement, in that the accordion is now at least closed on loading. However, the layout on the page is not correct — the toggle buttons are out of position and the toggle content is spaced away from its heading. Anything more we can do?
    Login credentials unchanged. But if you need FTP, let me know so I can unlock the site.

    Many thanks

    Jane

    August 11, 2018 at 4:21 pm #996301
    Dude

    Hi,

    I fixed it by adding this code to the quick css field:

    

#top #wrap_all .toggle_icon {
    top: 17px;
}

#top #wrap_all p.activeTitle{
margin-bottom: 0 !important;
}

#top #wrap_all .toggle_wrap .toggle_content{
padding-top: 10px;
}

    Best regards,
    Dude

    August 13, 2018 at 1:32 am #996511
    JaneJoyce

    Brilliant, thanks Dude, much appreciated.

    Jane

    August 13, 2018 at 8:47 am #996571
    Dude

    Hi,

    Glad we could help you :)

    Best regards,
    Dude

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