Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • July 21, 2018 at 10:09 pm #988231
    navindesigns

    Please preview on both desktop and mobile

    Home

    Getting error OBJECT OBJECT on mobile for that video slide

    July 22, 2018 at 11:25 am #988327
    Victoria

    Hey navindesigns,

    Here is a thread for you to consider
    https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    July 22, 2018 at 8:42 pm #988481
    navindesigns

    This is requiring me to edit config-templatebuilder > aviashortcodes > slideshow > slideshow.js

    I do not want to do that because when I update the theme I will lose all my changes. Can this be done on the child theme?

    Thanks

    July 22, 2018 at 10:34 pm #988514
    Mike

    Hi,
    This bug has been fixed and will be in the next update.
    I have included a link to the file in the Private Content area so you don’t need to edit it yourself, but please save a copy of your current file as a backup to ensure this works for you.
    please put the file here:
    /enfold/config-templatebuilder/avia-shortcodes/slideshow/slideshow.js

    Best regards,
    Mike

    July 22, 2018 at 11:27 pm #988526
    navindesigns

    Thanks

    I updated it but it did not fix the issue

    Home

    July 23, 2018 at 12:42 pm #988670
    Mike

    Hi,
    Please include FTP access in the Private Content area so we can take a look.

    Best regards,
    Mike

    July 24, 2018 at 2:17 am #988993
    navindesigns

    see below

    July 24, 2018 at 1:40 pm #989178
    Mike

    Hi,
    Thank you for the ftp access, I have checked your slideshow.js and it is the correct version
    For me in Chrome, Firefox, & Edge the video is working without the [object] error. Which browser are you using?
    Please try clearing your cache and checking in incognito or inprivate mode, again.

    If you still see the error, check with your webhost if your site uses a CDN (content delivery network) and if it can be cleared.
    My thought is that if you are in the UK, & I’m in the US we could be seeing different versions cached on a CDN

    If this persists I will ask for the rest of the team to check from their locations.

    Best regards,
    Mike

    July 26, 2018 at 3:11 pm #990279
    navindesigns

    It is still not working on MOBILE

    the problem is ONLY on mobile – the replacement image of the first slide on mobile i showing up as

    Getting error OBJECT OBJECT

    July 28, 2018 at 4:15 am #990873
    Mike

    Hi,
    I believe I have solved this for mobile, please try clearing your mobile cache a couple of times and check.
    I disabled your Javascript file merging and compression under the performance settings, I believe this had a copy of the old script in it.

    Best regards,
    Mike

    August 1, 2018 at 1:47 pm #992398
    mcbaile

    Hi Mike, are you able to send me this file – /enfold/config-templatebuilder/avia-shortcodes/slideshow/slideshow.js

    I don’t quite understand the last fix and what is meant by:

    “Hi,


    @studioem    : I forgot to revert the following line to the original code.

    if(this.isMobile)
    The videos in the slider should work properly now.

    Best regards,
    Ismael”

    August 2, 2018 at 4:15 am #992652
    Mike

    Hi,
    Here is the new slideshow.js file, it will be in the next update.
    Please keep a backup of your current file, it’s good practice.

    If this doesn’t help, Please open a new thread so we can assist, and include your admin login and ftp access in the Private Content area, but as this is not your thread your login info will not be private.

    Best regards,
    Mike

    August 2, 2018 at 11:54 am #992836
    mcbaile

    Hi Mike, thank you for this! I actually decided to change it to the Fullscreen Slider in the end as works the same but looks much better on mobile and that doesn’t have the same error. But I’ve updated this anyway just in case I revert back.

    Many thanks for your prompt reply.

    August 3, 2018 at 11:34 am #993191
    Mike

    Hi,
    Glad to hear you have it sorted out, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

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  • The topic ‘Fullwidth Easy Slider with Video asking for "[Object]" on Mobile’ is closed to new replies.