Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • July 18, 2018 at 10:24 am #986865
    paoluccimarketing2015

    hello I have problems with the backend of Enfold and I can not understand the problem, the console write:

    July 18, 2018 at 3:26 pm #987039
    Victoria

    Hey paoluccimarketing2015,

    Can you please explain a bit more? Where are you getting those?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 20, 2018 at 8:15 am #987722
    paoluccimarketing2015
    This reply has been marked as private.
    July 20, 2018 at 8:42 pm #988005
    Victoria

    Hi paoluccimarketing2015,

    Can you please have the Appearance > Editor enabled?

    Enabling the WordPress Theme and Plugin Editor

    Best regards,
    Victoria

    July 23, 2018 at 9:16 am #988613
    paoluccimarketing2015

    ok I have enabled the editor but nothing has changed, can you help me? I speak of the Enfold editor. the Backend of the settings Enfold theme

    July 23, 2018 at 6:03 pm #988801
    Victoria

    Hi paoluccimarketing2015,

    I know, I asked you to enable it to be able to see the customizations in your child theme. Are you sure you’re not blocking Enfold scripts in the security plugin?

    Best regards,
    Victoria

    July 24, 2018 at 9:16 am #989067
    paoluccimarketing2015

    Hi, I’ve replaced all the files of the old version of the theme, I have disabled all the plugins, including Security, but the situation does not change. Can you help me please? You all have login data to enter the site

    July 25, 2018 at 9:46 am #989577
    Nikko

    Hi paoluccimarketing2015,

    Can you give us ftp access? so we can check further.
    Just post the details in private content.

    Best regards,
    Nikko

    July 25, 2018 at 3:02 pm #989735
    paoluccimarketing2015
    This reply has been marked as private.
    July 25, 2018 at 5:03 pm #989811
    paoluccimarketing2015
    This reply has been marked as private.
    July 29, 2018 at 9:37 pm #991314
    Nikko

    Hi paoluccimarketing2015,

    Sorry for the late response and thanks for giving us admin access.
    I tried to enable error logging and it’s not showing up the error and couldn’t figure out what’s causing this as it seems to show 404 even on right css/js url (link in private content).
    Can you try to install the latest version of Enfold without modification or renaming, disable any caching and security plugin and check if it works properly?

    Best regards,
    Nikko

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